Matching Moments not Loading

The problem has been here for so long, particularly with these two games, and the same suggestions (clear your cache, read this troubleshooting section written four years ago about Apple, etc 🙄) are repeated but you can see how many people, myself included, have done each step so many times with no success. Clearly, our settings aren’t the problem. For several months now I’ve seen people having the same problem I’ve had (games freeze while loading and go to black screen) and there’s been no improvement or status updates.

I don’t know if they’re working on the broken games to make them compatible with Apple devices but it’s been a long time now. If Pogo would just acknowledge that the problem is on their side and let us know if they’re trying to resolve the issues or not, it would be less frustrating than repeatedly responding with the same tired  “Try this” lists that don’t fix anything and waste time.

It’s not right to be paying a monthly membership and not have access to certain games for months on end. 

I’m having the exact problem since Apple update. Please fix this problem.  All I get is a black screen.

Matching and Moments and Solitars Home Story keep CRASHING

I am having the same up issues with Solitaire Home Story and Matching Moments. 

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Hello! Sorry you are having difficulties with Matching Moments and Solitaire Home Story this can indeed be very frustrating. 

Thank you for providing your device information and browser, this helps very much in determining help steps you can try to resolve both issues. Would you mind taking a moment to view this Apple troubleshooting guide here on EA Forums, it was designed specifically for Pogo users > Pogo Troubleshooting Guide: 🍎 Apple Devices | EA Forums - 13085045

Please give these troubleshooting steps a try and let us know how it goes!

The game is all black after IPad update, it starts then goes black and can’t play.

also having a problem with Solitare Home Story….it keeps saying website crashed …. Can’t play 😡😡

Since the recent Apple update, matching moments game screen goes black with only certain words or numbers showing after each game play. You have to exit or refresh screen to replay the game again.  As such, you can’t use coins to continue play because most of the game doesn’t show up on the screen and you can’t see what to push.

[ cant play mine either 

I agree. Solitaire Home Story will not load properly on my iPad, using safari, chrome, or  Firefox.   I cannot get the daily rewards, the screen is black.

The game will only come up on my desktop, which is not convenient!