Matching Moments not Loading

Yes…. Mine will load a game, but at that point it is frozen. Can not move any pieces.  I am able to do the story, collect gifts, etc., just can’t play any games! At least 2 weeks now. Using an iPad on Safari.

is anyone else still having problems

OttoK1962​ 

Hello! Thanks for your comments. I’d like to answer a few questions that I think will help clear things up and give a better understanding of what’s going on 🙂

"I miss out on all the extras in the game because Pogo/EA is not willing to admit there is a problem."

Fortunately, we have the chance to receive complimentary bonuses, which will be available once the problem is identified. I have included the date and time stamp in the screenshot below of the game on the Pogo website, taken on my device as a Club Pogo Member.

In order to report an issue, there is a procedure we all must follow. 

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

Why? To pinpoint the reason, why some are able to play and others are not. Let them help you by providing information.

"All they want to do is make the paying member do the work for them."

As players, we do not have the access, permissions or authority to alter or modify anything on Pogo’s end. There’s nothing we can do on their behalf, that’s simply not possible. We are not maintaining Pogo, we are maintaining our devices. 

Modern Browsers and Devices have changed greatly through the years. 

Devices and browsers are constantly working in the background to keep things secure, fast, and up to date. This includes updating, patching, optimizing, syncing, and managing system resources. Some updates notify us, while others install quietly behind the scenes.

These changes can absolutely affect how a single game loads, connects, or performs. This is why troubleshooting our devices and performing system checks can be incredibly helpful — not only for Pogo, but for the overall performance and security of our devices.

This isn't about anything you or Pogo did wrong. Our devices today need a little extra care and can be quite sensitive to their setup and configurations. This is why some players are able to play while others are not.

💞 Kindly take a moment to share your details so the team can clearly understand who’s affected, what’s happening, and why the issue is occurring. The more information provided, the faster they can pinpoint the cause and help resolve it.

curenk75nCQG​ 

Hello and thanks reaching out! Would you mind following the troubleshooting steps and provide the details needed to report a problem as detailed above?

This is totally messed up. I pay for membership, I check everything you suggested, and the game is still not loading. I miss out on all the extras in the game because Pogo/EA is not willing to admit there is a problem. All they want to do is make the paying member do the work for them. Total BS

Figure it out Pogo/EA, everything worked fine before you added chapters!

the game is not functioning as intended yoy cannot open up game

armywf10tX​ 

Hello! The troubleshooting list provided is not exclusively for Apple devices. The final bullet point "For Apple Users" containing the link for Troubleshooting Guide for Apple devices, is intended for these gamers.

That might help if I was playing on an Apple device however I am not.

im on level 438 and the game wont play it will completely load but it wont let me make any moves

thanks it is fixed