Matching Moments not Loading

Not loading AGAIN!

I'm not sure what level I'm on but I'm stuck at the story screen with the fountain that starts with "Safety inspector Phil speaking..." Ironically, The screen where Nora says "Please work... please work..." to get the fountain working won't advance.

The skip screen doesn't work when I tap on it, like it's frozen.

I was playing on my android phone, and then tried it on a laptop in Firefox, it's still stuck. I can at least click on the "skip" button but it doesn't do anything.

I can't play the game anymore because it's stuck on this screen.

me too game is frozen bought a season pass too what a wastw of gems and money

im having trouble again too, mine is stuck

When I try to play these games on my IPad it tells me that due to a repeated try the game will not load. How can I fix this. Thanks

i have the same issue!  I wish they would fix this!

Hello! I'm sorry to hear you are still having an issue with the game loading on your device. Would you please take a moment to follow the procedure to report an issue:

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

Currently the game is working on the Pogo website itself

When some players have no issue with a game and others do, it could indicate a configuration or environment-specific issue rather than a failure affecting the entire site. Kindly take a moment to examine the troubleshooting guides provided below and follow the steps to report an issue if you continue to encounter problems. 

Pogo Troubleshooting Guides

• [Pogo] How to Troubleshoot Pogo Games 
• [Pogo] Pogo Graphics Guide - Windows Users 
• [Pogo] A Pogo Player's Network Guide 
• [Pogo] How to Troubleshoot Apple Devices 
• [Pogo] "A Problem Repeatedly Occurred" Troubleshooting Guide 
• PWA for Pogo: Progressive Web Application 

Pogo Troubleshooting Guide by EA Community Manager EA_Lanna

• [Pogo] Helpful Threads and Guides
• New to the EA Forums? Start here!
• [POGO] How to Contact EA Support

I have done everything required and still just a black screen when trying to play matching moments. Help please thank you.

I have not been able to play matching moments for several weeks now. At first it would start to load and then just stop, and now all I get is a black screen.  Please fix this issue.

I have been locked out for a few weeks now…what’s the issue, several others in Group Chat having same issues.   Blank white screen all I get.