Forum Discussion

Seasoned Novice

26 days ago

Merge Academy Blank White Screen

Merge Academy won't load, all I get is a blank white screen. Tried clearing history and cache, tried several different browsers, made sure everything was up to date, doesn't matter. EA will no doubt...

bug

chrome

Friend244Ac

New Novice

26 days ago

I am having the same problem only it won't finish loading this has been going on for about a week I ck every day and same thing I hope this can be fixed I have lost time trying to do the games

EA_Lanna

Community Manager

26 days ago

Heya Friend244Ac,

Friend244Ac wrote:
this has been going on for about a week

I'm so sorry to hear that. Let's try some things together to see if we can get you back into the game.

Friend244Ac wrote:
it won't finish loading

Your issue sounds a bit different to rem525mi's where you're not getting a black screen, but a loading screen that won't finish loading. Just in case, could you pop up a screenshot of what you're seeing, when you get a chance?

Also, have you tried the same steps rem525mi tried? If not, please give them a go now. They are quick steps and tend to help with most loading issues:

Check and approve any pending updates:
- Check for Browser updates:
  - Chrome
  - Edge
  - FireFox
  - Safari
- Check for Device Updates:
  - PC
  - MAC
  - Android
  - iPhone
Closing other running programs and browser tabs can help by freeing up resources, like processing power and memory
Clear your browser’s cache. Search "clear cache" in a search engine like Google to learn how to do it.
Turn off any pop-up blockers on your browser.