Forum Discussion

New Rookie

3 months ago

Merge Academy Blank White Screen

Merge Academy won't load, all I get is a blank white screen. Tried clearing history and cache, tried several different browsers, made sure everything was up to date, doesn't matter. EA will no doubt...

bug

chrome

Friend244Ac

New Novice

3 months ago

I am having the same problem only it won't finish loading this has been going on for about a week I ck every day and same thing I hope this can be fixed I have lost time trying to do the games

EA_Lanna

Community Manager

3 months ago

Heya Friend244Ac,

Friend244Ac wrote:
this has been going on for about a week

I'm so sorry to hear that. Let's try some things together to see if we can get you back into the game.

Friend244Ac wrote:
it won't finish loading

Your issue sounds a bit different to rem525mi's where you're not getting a black screen, but a loading screen that won't finish loading. Just in case, could you pop up a screenshot of what you're seeing, when you get a chance?

Also, have you tried the same steps rem525mi tried? If not, please give them a go now. They are quick steps and tend to help with most loading issues:

Check and approve any pending updates:
- Check for Browser updates:
  - Chrome
  - Edge
  - FireFox
  - Safari
- Check for Device Updates:
  - PC
  - MAC
  - Android
  - iPhone
Closing other running programs and browser tabs can help by freeing up resources, like processing power and memory
Clear your browser’s cache. Search "clear cache" in a search engine like Google to learn how to do it.
Turn off any pop-up blockers on your browser.

- EA_Lanna

abcgO7aaN6bO35
Rising Novice
3 months ago
I have this same issue. I did the above steps... still have a white screen
MMP77
Rising Novice
2 months ago
This has happened to me before, several times, the last of which was a couple of months ago. No matter what I did, yes I followed all of the instructions, it didn't come back for me. It randomly came back one day after a few weeks of giving up on it. I tried it and lo and behold, there it was. It's out for me again, so I will randomly check it and see if it returns back for me. I noticed it happens after multiple glitches in the game. One glitch was that right after the special offshoot game with matching the sweets, the mining offshoot game started right away. Usually there are a few weeks in between. And for about a day and a half, no matter how much I played it, my progress wouldn't be recorded. It was during this second offshoot game that the game went out again.