Forum Discussion

New Rookie

3 months ago

Merge Academy Blank White Screen

Merge Academy won't load, all I get is a blank white screen. Tried clearing history and cache, tried several different browsers, made sure everything was up to date, doesn't matter. EA will no doubt...

bug

chrome

EA_Lanna

Community Manager

3 months ago

Hi rem525mi,

rem525mi wrote:
Tried clearing history and cache, tried several different browsers, made sure everything was up to date,

Thank you! It's always worth running through the basic troubleshooting steps for tech issues. They help solve most issues, and when the issue sticks around, they help rule out a few potential causes. So it's great to have that much done already.

rem525mi wrote:
all I get is a blank white screen

Hmmm. There could be a few causes for this. You've helped rule out a few already by running through those troubleshooting steps above, but there are a few that could still be causing this.

Could you pop the following details into your reply, please?

What devices are you experiencing this on?
What is the Operating System on the device?
What browsers did you test this on?
Are you using a VPN to play?

- EA_Lanna

anon618901

Rising Newcomer

3 months ago

I am having the same issue. Cleared cache and cookies, did the hokey pokey, etc. Nothing worked. Could not finish the Coral challenge as time ran out. This happens quite often & very frustrating. Why bother setting up challenges??