Forum Discussion

Seasoned Novice

26 days ago

Merge Academy Blank White Screen

Merge Academy won't load, all I get is a blank white screen. Tried clearing history and cache, tried several different browsers, made sure everything was up to date, doesn't matter. EA will no doubt...

bug

chrome

rooky4u

New Novice

21 days ago

Also getting white screen. Game won't load. Seems it's a POGO Issue and not individual. Any updates on resolution?

abbycattx

Hero+

21 days ago

rooky4u

Hello and thanks for reaching out. I double checked the game on my side, and it is currently working as designed on the Pogo website.

Being that Pogo is a browser-based gaming site, white screens or loading issues can be narrowed down to a few issues and system checks needed.

Browser’s cache or cookies are corrupted (multiple ways to clean/clear, please search different ways online for your specific device)
Browser extension is interfering (detailed posting here > Browser Extensions)
Graphics driver or Hardware acceleration is failing (why we see odd screens while gaming > Pogo Graphics Guide)
Browser security settings blocking content (ensure Pogo is on your whitelist on your Security settings)
Outdated browser version or system (as detailed below by Community Manger EA_Lanna)

"Any updates on resolution?"

On the main page of Pogo Forums we can find Announcements and News & Current Issues, this is the best place along with reading the Pogo Blog to find the latest news and information. Currently there are no service announcements on Merge Academy.

Please give all the troubleshooting steps EA_Lanna posted and also the steps mentioned above 🙂 If you need any further help please feel free to reach out again and myself, other players or our EA Community Managers will be happy to assist you.