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Tams14fun's avatar
Tams14fun
New Novice
3 days ago

Merge Academy Generators not Working

My Merge Academy Bags of Seeds and Family Gnome house generators STILL aren't working and I don't get any responses from Pogo about it.  I take part in all the badge events and now there are two that I won't be able to finish because I am still having this problem.  Please either fix the problem or give me a way to get rid of the orders that I can't fill which is all of them at this point.

I have been bringing this problem up in the forums, through contact us, I did a support request and I get no response at all.  I am about ready to dump Club Pogo since it seems that they are happy to take my money but not give me what I am paying for.

chrome
edge
pc
technical issues

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Tams14fun​,

    Tams14fun wrote:

    My Merge Academy Bags of Seeds and Family Gnome house generators STILL aren't working

    Sorry to hear that. Could you share a bit more? What about them isn't working? Are they not generating parts when you have the energy to use?

    - EA_Lanna

  • Kls52662Pb's avatar
    Kls52662Pb
    New Traveler
    3 days ago

    I am right there with you. They owe me the final chest from Treasure Trove a couple of weeks back and then the guaranteed 5 star card for the last 5 I need in the 300 star chest but of course it didn't happen either. This is the first time since the side game started that I didn't spend money. Every time I even consider it I just have to come in here and see all the Merge Academy complaints about not getting what they are owed cures me. My subscription is up in May and I will not renew. EA Sports doesn't care about the players or they would still have customer service that you could reach out to. Good Luck getting what your owed. I didn't and I've written many times with not one person trying to rectify the situation. POGO forum is a joke.

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