Forum Discussion

Rising Newcomer

5 months ago

Solved

Merge Academy level 4 frozen

I reached level 4 in Merge, but none of the links work. When level 4 opens, it's frozen and I haven't been able to play for 4 days now. Merge was working fine until I hit level 4.

bug

technical issues

EA_Lanna
21 hours ago
Hi folks,

As we've not heard back from you in a while, we hope that means this issue has been resolved. We'll close out this thread here.

Thanks for your post, and Happy Gaming o/

TxBubba1977

Rising Newcomer

5 months ago

My dad is having a similar issue. He loads the game, and tries to click on anything and it freezes up. Only thing he is able to do is go back to the main page of pogo. His screen name is [edit: email address removed], please help him.

abbycattx
Hero+
5 months ago
TxBubba1977
Howdy 🤠 Sorry to hear about your issue. This could be a few things, you will need to do a bit of troubleshooting to identify the issue.
The main three things to look at first are:
Outdated Browser > Pogo Troubleshooting Guide | Updating your Browser
Corrupted or Outdated Cookies and Cache (clean them) > Pogo Troubleshooting Guide | Cookies and Cache
Outdated Graphics Driver > Depending on your device, the steps may be different. You can look online for your specific device and watch a video or read an article on how to update this.
Additional Troubleshooting Steps > Pogo Troubleshooting Guide | EA Forums - 10424297
Kindly know if he or anyone reading this is still using Windows 10, this could also be the issue. Microsoft has officially announced that Windows 10 will reach its end of support on October 14, 2025.
Give these troubleshooting steps a try and please let us know it goes!