Merge Academy level 4 frozen

my merge academy is not fixed. so the problem is not solved.

TxBubba1977​ 

Howdy 🤠 Sorry to hear about your issue. This could be a few things, you will need to do a bit of troubleshooting to identify the issue.

The main three things to look at first are:

Outdated Browser > Pogo Troubleshooting Guide | Updating your Browser

Corrupted or Outdated Cookies and Cache (clean them) > Pogo Troubleshooting Guide | Cookies and Cache

Outdated Graphics Driver > Depending on your device, the steps may be different. You can look online for your specific device and watch a video or read an article on how to update this.

Additional Troubleshooting Steps > Pogo Troubleshooting Guide | EA Forums - 10424297

Kindly know if he or anyone reading this is still using Windows 10, this could also be the issue. Microsoft has officially announced that Windows 10 will reach its end of support on October 14, 2025.

Give these troubleshooting steps a try and please let us know it goes! 

My dad is having a similar issue. He loads the game, and tries to click on anything and it freezes up. Only thing he is able to do is go back to the main page of pogo. His screen name is [edit: email address removed], please help him.  

I've been stuck on Chapter 4 for a while, too. This was my favorite game but I'm about ready to find it somewhere else and tell EA I want a refund. 

Same here day three will not load.  

I agree with porkchophill53.  I too have tried the troubleshooting suggestions with the same result.  I'm able to play merge on my computer & tablet under my brother's account.  He's only on chapter 2.  So, I don't it is a personal computer problem.  If it was, I shouldn't be able to play the game at all regardless of what chapter you are on.  Based on all the comments the problem is with chapters 4 & 5.  Once this is fixed will you extend the time, I lost on paying for the 4x level. 

Yep, still locked at Chapter 4.  Have been since September 16. Some suggestions have been posted, but nothing seems to unlock.  with so many having the same issues, don't think it is a personal computer problem.  Any resolution coming soon?  Can't finish bingo challenge, have missed daily challenges and the miner challenge.  Starting to get disenchanted with POGO.  Please resolve soon.  Thank you 

mine too...how tofix it?

level 4 is still frozen and has been for a week now. what can i do to get this fixed?

I have tried to get in Merge but only have a white screen.  The problem was the screen would not enlarge.  Now when I try to play, I only get a white screen.  This is now going on 8 months.  Is this still in review to be fixed?  Thank you