Merge Academy
It is stuck on this page, I can't click whatever it supposedly pointing to. I can't complete the level I just finished. I have logged out, logged back in, refreshed the page. It started 2 days ago.
Forum Discussion
11 Replies
Hello again 🙂 Sorry to hear this issue is still continuing for you, ugh.
Have you gone through the troubleshooting steps of clearing cache and cookies, checking for system and browser updates and other troubleshooting steps?
🗺️ Most all of our devices in October 2025 are receiving upgrades and patches this month, whether they run on Windows or Apple. Even if you've already checked, it might be a good idea to check again—sometimes updates can be pending or waiting for a restart.
If you have gone through all the troubleshooting steps, please reply with the following information:
Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:If you need help finding this information, I created a guide for our community here > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
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