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Kita9778's avatar
Kita9778
Rising Newcomer
3 days ago

Merge - Coins Taken, but not getting Items

Is anyone making a purchase in game and not getting the item, but coins are being taking away?

8 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi folks, 

    We released a few patches today for Merge Academy. Is this still happening for you now? 

    - EA_Lanna

  • Yes,, lost 40 gems before I realized there was no Purchase.. alwasys goes back to the beginning of the the game.. fix it and return my gems... 

  • Yes, lost a lot of my purchases and it keeps starting over too.  Very frustrating, wish they would fix these glitches

  • kbudd21's avatar
    kbudd21
    New Novice
    3 days ago

    EA_Lanna  I have the same issue.  The response from POGO above, says you can't have more than one tab open.  That is not the issue.  I should receive the 2,000 tokens that I paid 360 gems for.  Losing them after closing out.  I understand that it was a glitch, but after being with Club Pogo for almost 24 years, I am seriously trying to decide if I should cancel.  I'm retired and on extremely limited income.  To stay or not to stay is on my mind. Thanks, but I am pretty aggravated

  • I am.  When you leave it resets back to the beginning.,  They need to fix this.

  • it has eaten well over 150 tokens. Go off and come back on and you have to start over!

  • AlchandlerSV's avatar
    AlchandlerSV
    Rising Newcomer
    3 days ago

    It happened to me yesterday. Purchased in-game, coins taken, and now I'm back to square one with the coins still being removed!

  • This has happened to me a few times now and only on the computer. I can't access anything on the phone. It's also groundhog day in the mining mini-game. Every time I log back in, I have to start back over, it's really frustrating.

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