Missing GEM balance

Question

I purchased 2250 GEMS on 04/19/2025 and my account was fine. &nbsp;After using some GEMS I had a total of 2035 GEMS left.&nbsp; I returned to POGO, and the total GEMS are showing ZERO.&nbsp; I have chatted with -snip- at EA and they all stated this can be fixed. &nbsp;But it hasn't. I have purchase 2,250 GEMS 23 times so far this year @ $127.19 each. And I don't know why you waited until I made the purchase on 04/19/2025 to remove my balance of 2,035. &nbsp; &nbsp; I have made 3 smaller purchases on 04/23, 04/24, and 04/25 and used them successfully.&nbsp; Can anyone tell me something about my missing 2,035 GEMS.
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CM Edit: Removed advisor names ~Rtas

suiteypies · Answer

Same thing happened to me! I tried everything to get someone to respond and all I got was the run around!!

azrobin · Answer

Same here, I have the same situation when I reported on March 29, 2025 I purchased gems, immediately spent 325 of them in Solaitaire Home Story, screen briefly froze (and was NOT my connection), reported it, provided all evidence needed and all they do is pass the issue to different people who have misinterpreted the problem, try to reply in German instead of English, and all sorts of other f**ckery. I swear they need a class action suit brought against them, worst customer experience ever. My case 207282276 still not fixed!

ea_rtas · Answer

Hey there kellysweb​ I'm sorry to hear you've run into this issue.I've edited your post to remove the advisor names as they're not necessary for this.Would you be able to let me know your Pogo username please and I'll get this sent on to be investigated.

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Missing GEM balance

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