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rockets1202Gi's avatar
rockets1202Gi
New Rookie
3 years ago

Missing Player-5 In-Game Award Badge: Boggle Bash 2

I never received the in-game award "Player-5" badge in Boggle Bash 2 for reaching level 30. This has been a known issue for other players that the game skips over the in-game award badges if you reach multiple new levels after completing all the rounds in a game.

I received Player-1 (level 10), Player-2 (level 15), Player-3 (level 20), and Player-4 (level 25), but not Player-5, it moved passed it and went to level 31 without awarding.

Yes, I have cleared browser cache and signed in and out of Pogo. But still missing it.

I tried submitting a trouble case ticket (128911809) via email on help for this but all it states is "waiting on player" as status.

Thank you for any help towards a resolution so can be rewarded the badge earned.

10 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @rockets1202Gi If your support ticket is set as waiting on player, they may have tried to email you additional questions need to better offer assistance. I would check there, if not try updating the case on help.ea.com to see if you can get additional communication. 

  • rockets1202Gi's avatar
    rockets1202Gi
    New Rookie
    3 years ago

    As soon as I submitted the trouble ticket it stated "waiting on player" as status. No email or anything else for me to do. Also tried updating case with no success. Even tried to submitting another trouble ticket with no luck.

    So I believe a bug is in the trouble reporting process.

    Thank you 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @rockets1202Gi Can you try to clear your browsers history and cache, and either try to resume the existing case or open a new one and check if it sets itself back to waiting on player?

  • rockets1202Gi's avatar
    rockets1202Gi
    New Rookie
    3 years ago

    Yes, I cleared browser cache. Tried submitting another trouble case ticket (129461256) but it still says "waiting on player" as status as soon as I submit. My other cases have been marked as "fixed" but I still haven't received the Player-5 badge.

    So I don't know what else to do so someone can fix this.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @rockets1202Gi I'm not sure what might be happening when creating a case, to check do you always get one contact option. For ex, just email?

    Also for the Pogo issue, I would be happy to pass this on to the team, would it be possible to get the following?

    Screen Name:

    Date you completed the challenge:

  • rockets1202Gi's avatar
    rockets1202Gi
    New Rookie
    3 years ago

    Yes, only email option.

    Screen Name: rockets1202

    Date completed the challenge:‎ Wednesday, ‎November ‎30, ‎2022 (Player-5 In-Game Award Badge for reaching level 30)

    Thank you!!

  • rockets1202Gi's avatar
    rockets1202Gi
    New Rookie
    3 years ago
    Okay, I tried submitting another case report (140346786) on this issue, but once again it states "waiting on player" as status.

    Once again when finishing a game of Boggle Bash 2, a level skipped over in game award badges. In a recent patch notes on January 24 that was posted, it stated that this was resolved ("Resolved players not receiving player badges when players score more game points than the required criteria."). But it was not.

    When I was playing today, it skipped over awarding me Player-7 badge (reaching  level 40) and did the same thing for Player-5 badge (reaching level 30).

    I would really appreciate if I could be rewarded these badges that I earned.

    This issue I reported in December last year when this originally happened (skipping over Player-5) and still haven't got resolved.

    Thank you!
  • rockets1202Gi's avatar
    rockets1202Gi
    New Rookie
    3 years ago

    I am still missing these two badges in Boggle Bash 2. Player-7 badge (reaching  level 40) and Player-5 badge (reaching level 30).

    My case still not being responded to and would really like to get these two badges that I won.

    Thank you

  • rockets1202Gi's avatar
    rockets1202Gi
    New Rookie
    3 years ago

    I just tried submitting another case about this and once again states "waiting on player". (So I believe it is a bug in the system)

    Case #145168268

    Status: Waiting on Player

    Attached is a picture of the Player badges I have won in my badges from the game and you can see it skipped over 5 and 7. 

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