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Jenlo78's avatar
Jenlo78
Rising Novice
4 days ago

Monopoly Sudoku City 3

I reported an issue yesterday that I have had no response for

I am using a laptop on Microsoft Edge

I clicked to upgrade the 2nd orange property in City 3 yesterday. It took $72 000 000 which was the cost shown to upgrade. It took all my funds but the upgrade didn't complete. And is now asking for $91 000 000 to do the final upgrade. It took me ages and quite a few games to get the funds for this upgrade and is frustrating that I lost all my funds to this glitch. I have upgraded a property since so seems to be focused on this particular property. And I am presuming when I get to the $91 000 000 again to upgrade I wont experience the same thing. So I would like to know what has happened. Or at the least to be refunded the money I lost. It happened around between 12 to 2pm UK time (GMT). I havent got the exact time now. But will be timed around my 1st report of this issue

 

My username is Jenlo78

1 Reply

  • MomZu's avatar
    MomZu
    Seasoned Veteran
    4 days ago

    Jenlo78​   

    It pains me to say this, but it sounds like a "Account Issue", which no one can address here. 

    Here is some info about the process:

    Pogo: Missing Gems, Content and Power‑ups | EA Forums - 13673068

    My advice - make sure you have PLENTY of free time when (if) you get the option to "Chat with an Advisor". If (when) you get stuck waiting - make sure to type something every few minutes, or they will end the chat for inactivity - even if the inactivity is on their end.  Also, make sure to choose "Find Missing Content" under the kind of issue.

    I hope your experience with Customer Service goes better than mine!

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