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Hello! Sorry to hear about your points being taken away due to someone letting the timer expire.
We can contact EA Help at any time, open a case and speak with someone, just log in using your Pogo credentials. EA Community Manager EA_Lanna has developed a step-by-step guide here > [POGO] How to Contact EA Support | EA Forums - 12464874
I have also created a guide how we can view our Pogo accounts on EA (this is also the EA Help site) here > ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354
Under the Pogo Blog tab on the Pogo Homepage, there is also a monthly letter with updates, announcements and links for help, here is the most recent one > Pogo Insider 10/7
Take Care and I hope everything works out for you 🐈⬛
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