hello, this is the second time recently I attempted to buy something with my gems and did not receive purchased item but my gems were removed from my account. this morning I was playing merge academy and did not receive my purchase.
How do I get my gems back?
Hello! I am sorry to hear your gems were removed but your purchased item did not come through, happening more than once is enough and should be looked into.
Please reach out to EA Help directly for private assistance, they have specialized tools to look into missing purchases and gems. Please view this guide for options on how to reach out to them > Pogo Customer Service Guide: Where to Go & How to Get Help
Hope everything works out for you and Take Care!
Community ManagerCommunity Manager
EA Staff (Retired)
