Forum Discussion

Seasoned Traveler

3 months ago

Mahjong sanctuary stuck in task list!

Second time posting and I am desperate for help. Customer support refuses to do anything and I am missing out on completing challenges, losing gems by not having this issue resolved! I am having...

Community Manager

3 months ago

Hi sulyns,

abbycattx passed this onto us, and we just wanted to check in with you about it. An update went out today for Mahjong Sanctuary, which we hope will solve this for you. Could you clear your browser cache and test this out again, and let us know how you get on with it?

- EA_Lanna

sulyns
Seasoned Traveler
3 months ago
Hi there,
Unfortunately this did not help. I was so hoping it would. I completly deleted my cache and retarted my computer. As I said before I have tried to get to a game screen in Mahjong Sanctuary for over a month. I have tried on three different computers, trying three different operating systems AND my husband can play it under his account without issue on the same three computers so I know it is not an issue on my end. I will include screen shots from today. I hope you can help me fix this problem and I thank you for your efforts thus far.
Shelley
sulyns
Seasoned Traveler
2 months ago
Can you pkease tell me if there has been any more progress made in this issue?
- EA_Lanna
  Community Manager
  2 months ago
  Hi sulyns,
  
  I've passed on that the update didn't solve the issue you've been running into. I've not heard back yet, but I have bumped it again.
  
  If I hear back with any recommendations or updates, I'll pop into this thread and let you know.
  
  - EA_Lanna
  - miket3115
    Seasoned Newcomer
    2 months ago
    Thank you so much. I am very anxious to hear more.