PLEASE HELP! Mahjong sanctuary stuck in task list!

sulyns​ 

Hello! Thanks for reaching out here and to EA Help! I merged another one of your postings here and I also replied to another message you posted on here > Mahjong Sanctuary | EA Forums - 13094642

Did you try all of the troubleshooting steps in the link above? If so, would you mind taking a moment to complete the steps of reporting an issue:

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

Need help finding the information, here is a guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list.

At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page.

I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums.