princesshaworth penelop_80
Hello! Sorry to hear about the green hue and dead/black screen while trying to access Pogo Daily Sudoku. That information is actually quite helpful and important. The green hue and unresponsive screen suggest a graphics rendering problem.
Graphics driver updates can come with our System Updates - however, they may not be the most current. Graphics drivers are made by other companies (NVIDIA, AMD, Intel), and they can release updates at any time that Microsoft doesn't automatically include in real time. *As gamers, graphic drivers are crucial for gaming, and we should do this check monthly.
Important Note: If you're still using Windows 10, Microsoft ended support in October 2025, which means security updates and driver support may be limited. It's best to get the latest graphics drivers updates directly from the manufacturer's website.
Could an outdated graphics driver affect just one game? Yes!
System checks like these are not just for Pogo - they are essential maintenance that should be done regularly for the overall security, performance, and stability of our devices. Think of these as a "health checkup" for our computers.
Here are some steps to try to resolve the green hue and dead/black screen:
Turn OFF Hardware Acceleration (Quick Test) This is the fastest way to test if your graphics driver is causing the black screen:
- Open Microsoft Edge
- Click the three dots (...) in the top right corner
- Click Settings
- Click System and performance (in the left sidebar)
- Click System
- Find "Use graphics acceleration when available"
- Toggle it to OFF
- Close Edge completely (close all Edge windows)
- Reopen Edge and try Pogo Daily Sudoku again
If the game loads with hardware acceleration OFF: This confirms your graphics drivers need updating (next step).
Update Your Graphics Drivers
- Press Windows key + X
- Click Device Manager
- Double click on Display adapters
- You'll see your graphics card listed (NVIDIA, AMD, or Intel)
- Right Click on the name of your graphics driver and a popup will appear with choices - Select - Update Driver
- This will check for any updates to your graphics driver via Windows Update (like in the picture above)
- Visting the manufacture's website is a little more detailed however an article was created here for us, with links to the manufactures > How to troubleshoot graphics issues on PC
If you driver did need an update, remember to:
- Restart your laptop
- Go back to Edge Settings and turn hardware acceleration back ON
- Try Pogo Daily Sudoku again
Additional troubleshooting steps can be found here > Pogo Troubleshooting Guide | EA Forums - 10424297
Need Help with These Steps? If you need assistance with any of these troubleshooting steps, there are specific videos and articles online for your device type.
Please try each troubleshooting step! If you have any questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.
