Forum Discussion

Rising Rookie

6 days ago

Solved

Poker Town - Season Pass - Can't collect Rewards - Error

Hi EA_Lanna- can you have someone look at my account? I saw the email regarding awarding everyone the prize track and 4000 coins. There are still a few issues. I do not have the movie director clap...

technical issues

EA_Lanna
1 day ago
Yaaaaay! 🎊

PlayerThree33Yi wrote:
SUCCESS! Yes, I just claimed all my prizes. I had to do them one by one and some did not work the first try. I still the error screen quite a bit and restarted a few times but they finally all worked. Thank you EA_Lanna.

freedom94d wrote:
It's working now! YEAH!!

Thanks everyone for getting back to me and sharing that you can now claim prizes in the Season Pass!! 🙌

I'll wrap up this thread here to close the loop on things. So happy to hear the fix worked! 🙂Huge thanks for your patience while we worked to get this sorted! ❤️

Happy Gaming!

- EA_Lanna

Granniangel

Rising Novice

2 days ago

I need help. I am so anger and disappointed in POGO. Been a Very long time member and have spent $1000s of dollars over the years. Heck before retiring I'd often buy a $100 dollars worth of gems a day. I'm retired now and sadly on a fixed income yet I still do buy gems when really needed. I recently bought the season pass in Poker Town for 150 gems. However I have Not been able to claim my prizes. I get a message saying "sorry your progress can not be saved" it won't let me try again I quit or restart only to keep getting the same message. REFUND my GEMS or Please fix it. I prefer Fix It. I need those prize coins so as to play enough to complete the badge so can move on to the next badge. When you have a badge event you should not have to finish one badge before starting another for this very reason. If you can play that badge game you should be able to try another one.