Poppit

Hey there, @IrishMJN1946.

I'd love to look into this for you. To start, can you share some information regarding your computer? Please copy and paste the System Information section of the Pogo Compatibility Tool, and I'll be happy to take a look.

Arrenai 🐱

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Hey there, @IrishMJN1946.

Thanks so much for the information. It's super helpful. It is missing the Do Not Track line, but let's see if we can still figure it out.

You stated that most recently you were using Chrome, but the compatibility scan shows Safari. Were you using Chrome or Safari when the level up rewards weren't received?

Arrenai 🐱

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Are you still working on a solution?  It really kills me that you work so hard for so long to get this Cactus Cash, and then twice in a row you don't get it!  I am on fixed income, so I do not purchase these things.  I get what I EARN, usually!

Thanks for your help.

I am sorry to keep opening a new spot, but I have no edit button to add info.  I am curious what is happening with this investigation??  I responded to your question about Chrome last Wednesday, and asked further question last Saturday,  Is the question dead?  What is the resolution?  Am I to ge my cash?  Thank You!

Hey there, @IrishMJN1946. I apologize for the wait. I was out of office.

Would you be able to share your compatibility scan for the browser you were using at the time? I want to double-check that everything looks alright there.

Also, as a side note, you can edit your post by clicking the three dots in the corner next to the date and selecting Edit Reply from the top of that menu.

Arrenai 🐱

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I replied earlier today, but it disappeared, so here again is my Chrome scan:

It is my understanding that Java and Flash are no longer required.  I even tried to download them and they are no longer available for download.

Thanks!

Mary Jane

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@IrishMJN1946 

Found this info on the forums...

You do not get cactus cash when you rank up to an odd-numbered rank, only when it's an even-numbered rank. And you never get xp. You will only get cactus cash, tickets, or power ups. The rank up rewards box is divided into two sections: the top section is what you get for ranking up this time and the bottom section is what you'll get the next time you rank up. So although you see cactus cash each time you rank up, it only applies when it's showing in the top section. Also, any rewards you receive have already been added to your totals before that screen ever comes up. So you will not see your totals change after seeing that screen

Then why didn't I get my cactus cash when I leveled up to 30?  That was never resolved. I forget the amount, but I was told I would get about 3000 cactus cash, and I never did.  The fact that I was playing on Safari at the time was not  satisfactory answer.  I was told I would get it, but never did.  That is a ridiculous excuse for not giving you the cash.  Will be a long time before I struggle to get it again!