purple screen Order Not Completed

Tried on different devices, tried to change vpn, nothing works. I don't even care if I can't get free trial, just want to get the membership.. Help? :( 

This happens immediately after I press Start Free Trial. 

BlueSea777​ 

Hello! Sorry to hear about not being able to update your information. Here in forums, they are unable to assist us with payment or account issues due to privacy concerns being in a public forum. Unfortunately, if you tried changing the card right when your renewal was due, this could be why you are seeing the purple error, it may be in the process of trying to renew with the old card.

You can contact EA Help directly by logging in using your Pogo credentials to open a case and discuss this issue privately through their secure channels. > EA Help

Here’s a step-by-step guide to help you through the process: [POGO] How to Contact EA Support | EA Forums - 12464874

For future help, we can access and manage our Pogo account through EA as well > ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354

Tip: If you update your information on EA, it will automatically reflect on your Pogo account.

Hope this helps and everything works out for you 🍂🐈‍⬛