Forum Discussion

Rising Hotshot

Re: Can’t buy gems

You do not mention what browser you are using. Try a different browser, try Chrome, Firefox or Edge. Will it work on any of the browsers?

Illithreal
2 years ago
I have this same issue, using my iPad. The checkbox for “I have read and accept the Terms of Sale” cannot be selected, either by touchscreen or using the touchpad; instead, the word “I” is selected. I’ve tried with multiple browsers.
I think it’s only an issue on iOS browsers; I believe I’ve gotten it to work on my PC.
VERY frustrating.
EA_Illium
EA Staff (Retired)
2 years ago
Hi Everyone,



Can you try going through the following steps and let us know if you continue running into issues after?

Restart your device and modem/router then try to load your game

Clear your Cache/Cookies (<-- link)

Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates

Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)

Try another Browser (Chrome, Edge, Safari)

Thanks!