MPlaying a robot, on my turn the game freezes, the computer tells me my time has run out, I wait for it to extend my time, it does not give me my turn, I wait, it shows the computer needs to extend my time, I wait, and it will not give me my turn.
It has been doing this for several weeks, I complained to you and still the problem persists. It is my favorite game and I have not been able to complete a game.
EA Staff (Retired)Hey there, @lesleyc6. Let's see if we can track this down.
To start, let's try some troubleshooting. Please run through the HTML5 troubleshooting and let me know how it goes for you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
EA Staff (Retired)Hey there, @lesleyc6.
As it can affect how your browser and Pogo's servers communicate with each other, are third-party cookies allowed on your browser at the moment? Additionally, is Do Not Track on or off?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
EA Staff (Retired)Hmm, odd. Let's see if we can dig a bit deeper into what might be going on, @lesleyc6.
Can you share the system information results of your Pogo Compatibility Tool? It will give us a lot of great information, such as your browser version, WebGL compatibility and more.
I look forward to hearing from you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
EA Staff (Retired)Hey there, @lesleyc6. I'm just checking in. Did you have an opportunity to grab the Pogo Compatibility Tool results?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
I sent them already, but here they are again:
Compatibility Scan
1 problem found on your computer.
Click here to rescan your computer
System Information
Look through our FAQs to find answer to common problems.
Still having problems? File a bug at EA Answer HQ.
EA Staff (Retired)Hey there, @lesleyc6. Thanks for sharing the tool details.
As Safari doesn't quite hit WebGL2, which is recommended for some HTML5/HD games, I'd like to just run a test to see if another browser has improved gameplay for you. Can you give Chrome or Firefox a try to see if it keeps things from freezing on you?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
