Forum Discussion

sniff1000's avatar
4 years ago

scrabble pro allows loser to forfeit and winner gets no credit

i love playing scrabble and play daily both version, Fast play and Pro game.  The Pro game has many complaints because their opponent left the game and forfeited.  the result is a small window that says "ok" so it would appear since i won the game and he forfeited that clicking on the "ok" would give me a victory on my stats.  but when the "ok" is clicked, nothing happens and the loser gets away from losing any points and the winner has to bear the frustration of getting no victory.  it seems like a very easy problem to solve and would make for better relationships among the players.  those players who are losing need to play until the game is over or give us winning recognition.  thank you

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @sniff1000 Do you possible have a video of this happening you could share or steps of how we might be able to reproduce this issue I could pass along to the team?
  • i want to thank you for your help.  i have put a request every other day to email you repeating the title.  it is not easy because i place it in a conversation room for experts but the messages get lost quickly.   in explanation it is in the game 'scrabble pro'.  as the game proceeds and the loser becomes obvious, they will wait until the last play or two and seeing that they lost they will forfeit the game.  what appears on the screen then is '....has forfeited" and just below that a window pops up "ok" and so the winner clicks ok thinking they will get credit, but nothing happens, the ok does not respond.  in the case where both players complete the game pogo will add a victory to the winner as it should be.  all other scrabble games reflect wins, plays, etc, all the personal stats which is good.  i love scrabble, the pro mostly, and thing i can ask is that one of the monitors actually play scrabble pro and it wont take long before he/she will experience the problem.  thank you very much

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @sniff1000 

    Thanks for sharing this information, I would be happy to pass it along to the team to be aware of, would it be possible to get the following?

    Thanks!

  • my scrabble game freezes when my opponent surrenders early, I have to leave and restart the game to get out of the frozen match.

    as a result, I lose all points for that match.

    also, if I leave a match early, there is no freezing of the screen/game -- only when the opponent leaves early.

    anyone have a solution?

  • it makes me happy that you are trying to work with me on this.  i had hoped by now there be other players  (expert chat room) who would have emailed you.  i know there is one other who is trying to get the people to stop complaining about each walkoff amd send you the email.  as to the questions you suggested that i send in, they are a little over my head.  i can tell you that i have a new Dell XPS8940.  i play the pogo pro game now on Edge browser with windows 11.  i have also played a lot on Chrome browser and had the same problem.  it is such a good, fun game and it is a shame that hostility is being built instead of building friendships.   thanks again for your help

  • this person describes the problem precisly.  it seems an easy answer, if the player forfeits because he is losing, the give the victory to winner and the loss to the fofeiter.  this has frustrated me to the point of cancelling my pogo account and i have been a member for a long time.  listen to me, and listen to the man who just took the words exactly from my mouth

  • if EA gave a damn about this problem they would not be asking for photos of the words 'your opponent has forfeited' and a tiny window saying 'OK' that does not respond when clicked on ; they would go to the scrabble pro game and play it.  it will become clear.  do you ever play the games you serve????  all you are doing is making a mockery of those you are to serve and those from whom your receive money.  you have no intention of helping us.  i am very close to closing my account.  maybe in a few years i will return when you truly listen to what the problems are instead of pretending to appease us.

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