the decorating page still black this is so aggravating when trying to play game can not see what decorations u want to put i love this game and play it multiple times a day but makes it hard when u can not see the decorations page please please get this fixed soon
I’m having the same trouble on my iPad. I keep clearing history and resetting it keeps saying web page crashed. I’m on level 510. Very frustrating trying to earn badges and you can’t
please can you fix the decorating page it is still a black screen when game loads you have solitaire story as a alot of challenges but it makes it hard when certain screens don't load properly can you please fix this issue been like this for a week or more it gets frustrating when this happens i am a loyal player of this game please fix this issue
Community ManagerIt might help to get a visual on things. Could you take a screenshot of what you see when you open the decorating page?
Could you also share what device and browser you're playing on, and when this started happening in SHS?
- EA_Lanna
Hello and thanks for reaching out! I'm sorry to hear you're facing a black screen while trying to play Solitaire Home Story. I completely understand how annoying that can be, especially since it’s one of your favorite games and a part of your daily routine.
At the moment, the game itself is not displaying this way on the Pogo website, however when this happens on our devices it can be caused by a few reasons, here are the most common causes:
Please take a moment to view the Pogo Troubleshooting Guide, a few quick steps often help resolve this issue!
If you have any further questions or need additional assistance, please feel free to reach out again.
the decorating page is still black screen can not see what decorations to put because it is a black screen please fix this is really bothersome and i play daily multiple times daily this is by far my most favorite game please fix this issue
Community ManagerCommunity Manager
EA Staff (Retired)
