Solitaire Home Story

I tried to purchase a 2 joker package with 33 gems and I did not get the jokers but instead it took my 33 gems and then another 33 gems for total of 66 gems with no jokers added to my game.  Also as I am playing on free time the coins seem to be taken away for no reason.  Another issue I have is that on the daily I would play the power ups needed but never did get the daily award.  Any help in fixing these problems would be greatly appreciated.