Tile hero not loading. Black screen

They always blame our devices.  Nothing new, sad to say. 

Still getting this message.  Since I have shut down and started my computer several times over the past few days, I think my browser has been refreshed.  Windows 11 & Firefox, both of which updated the day the game was released and prior to trying to access the game.  No issues with any other game that I have played.

Oops! Something went wrong
loading the game.

Please refresh your browser
and try again.

Version:

2.0.1

Oops! Something went wrong
loading the game.

Please refresh your browser
and try again.

Version:

2.0.1

Now I'm getting this message.  Windows 11, Firefox.

The game only goes to a black screen and never loads. This is NOT an issue with my version of Windows, because I have Windows 11.

In case it helps, Claire Hart Secrets and Monopoly Sudoku are also not working properly. Might these be related? (claire hart secret won't load,  and monopoly is being stubborn about upgrading properties.)

same here windows11 with edge

black screen

The game is not supported
on this device

User ID:

<removed>

Version:

2.0.0

This is what I have gotten for the past 2 days.  Windows 11,  Firefox.  No issues with any other game.

[CM - Edited to remove account information]

Tile Hero not loading -- black screen.  Tried in Microsoft Edge and Chrome.  Cleared cookies, etc.  Still nothing.  Problem is NOT my browser.

the game wont download, black page,

OlewaifKg​ Hello! If you’re gaming on a Windows 10 device, some issues may be harder to resolve because the operating system is no longer receiving standard support. Please review this guide: Information for Windows 10 Users on Pogo: Understanding Recent Changes.

Windows 10 officially reached end of support on October 14, 2025, after this date, it is classified as a "legacy operating system", and users may notice performance degradation and reliability issues over time because the OS will no longer be updated to address new vulnerabilities or hardware changes

Statement from Microsoft: End of support for Windows 10, Windows 8.1, and Windows 7 | Microsoft Windows 

With Windows 10 now beyond its support window and older GPUs no longer getting meaningful optimizations, these devices have hit a technical ceiling. Performance is not going to improve and more issues will develop. It’s like a plant that’s been left without water — surviving for now but slowly fading.

🙂 As a player myself, I highly suggest upgrading to Windows 11, which was launched on October 5, 2021 and is available as a free upgrade for most eligible devices. Many issues can happen on outdated systems, and older devices can become more vulnerable over time. For all Windows 10 users, please consider upgrading when you can, not just for Pogo, but for everything you do online! 

For other Device Users

Please know that there are currently mixed reports coming in regarding Tile Hero. The Pogo team is aware and has posted about it on the Pogo Player Support Page → Pogo Tech Support Page | Game Issues, Questions & Concerns

Interestingly, some Windows 11 and Mac players are loading the game without any issues while others on those same systems cannot, which is why Pogo is actively investigating it on their end. Because of this inconsistency, please take a moment to review the troubleshooting steps in this thread as they may help some.

On a personal note, I am currently on Chapter 3 and Tile Hero is a fun and unique game, unlike anything we’ve seen on Pogo before! Once this issue is resolved, I believe you will truly enjoy it too! 

(Updated 6/25/2026 for more information)