Word Whomp Not Loading Today

It's been over a week and a half. It's now September 17th and word whomp STILL isn't working. It loads to 44%, stops and that's it. It won't load. I don't have an old system that isn't updated and I have cleared all data, files and cache several times. I've also restarted my computer afterwards and it still won't work. There is something wrong and nobody's doing anything to fix it besides telling us to do what we've already done. Will somebody please fix this??

Haven't been able to play Word Whomp for the last 7 days.....have done everything possible, cleared my cache, my cookies and still nothing. Could you please get it fixed. Thank you

👉 Marked as Solution purely for visibility purposes - Not Considered Fixed 👈

Hi Folks, 

We See Your Reports, But We Need More Details

I can see there are new replies in this space letting us know you're still getting loading issues. I've tested this myself, and I don't run into the same loading issues. As we can't reproduce this ourselves, we need more information. Without it, we can't look into this for you. 

Help Us Dive Deeper

You can help us by sharing the details we asked for. We need a clear picture of your setup and what you’ve already tried. The more precise you are, the better we'll be able to investigate the loading issues you're experiencing and recommend helpful solutions.

Copy and Complete the Full List - Leave Nothing Out!!

Here is a list of details we need to investigate this. Please copy the entire list into your reply, and fill out each bullet point of information asked for, including the OS version and a DXDIAG file. 

Every detail we've asked for matters. Please don't leave anything out.

 

• Pogo username:
• Date (approximately) when you first encountered this error:
• Device Type:
• OS version:
• Browsers Tested:
• Current Browser Version Number:
• DxDiag File attached: (Yes/No)
• What Troubleshooting steps you've already completed:
• Any issues with other games:

We know it takes extra time to share this, and we really appreciate everyone who fills it in. It makes a real difference

- EA_Lanna

i have done all your trouble shoting steps and still it will not load so now what just did it again and it still don't load

Hi 66aa568fd81fa470​, 

We're looking into this and need more information to help get to the bottom of the loading issues. You can help by sharing the following information in your reply:

• Pogo username:
• Date (approximately) when you first encountered this error:
• Device Type:
• OS version:
• Browsers Tested:
• Current Browser Version Number:
• DxDiag File attached: (Yes/No)
• What Troubleshooting steps you've already completed:
• Any issues with other games:

- EA_Lanna

• Pogo username:JSONESITE
• Date (approximately) when you first encountered this error: 09-15, 09-16, 09-17
• Device Type: Chromebook
• OS version:
• Browsers Tested: Google Chrome
• Current Browser Version NumberVersion 132.0.6834.242 (Official Build) (64-bit)
• DxDiag File attached: No
• What Troubleshooting steps you've already completed: clearing cache and data from dates problem occurred no change
• Any issues with other games:none so far

Hi beatbcPRrQvS​, 

Thanks for sharing some of the details we need to look into this. There are some details missing like the OS and DxDiag. Could you include those missing pieces please. 

- EA_Lanna

i am having the same issue

Same here and they keep making it the game of the day.  DUMB!

I have been having the same issue now for 2 weeks.  Also have gotten no information about when it will be fixed or what the problem is.  Very frustrating.  It keeps getting