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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 months ago
Solved

✨Service 2.0 Update - Feedback Thread✨

Hi Mayors! 👋 📢 Calling longtime city planners, brand new Mayors, and all builders in between! We'd love to hear from you about the Service 2.0 update. Tell us all about your experiences with ...
feedback
  • EA_Lanna's avatar
    EA_Lanna
    17 days ago

    Hi Mayors,

    Thank you again to everyone who has been sharing feedback about how the new Services 2.0 system feels in your cities. Some of you have shared that you’re frustrated and confused about the lack of updates in this thread. I just wanted to pop in quickly and share more about that.

    TL/DR:

    We are here, we’ve been reading your posts, we're listening, and we appreciate all your feedback. 🙂

     

    A bit about me and my role:

    To start, for those who don’t know me yet, I am one of the Community Managers here on the EA Forums. 👋 You will sometimes see me posting here and in different game sections because my role covers multiple EA communities, including SimCity BuildIt. 

    In some topics, I can share direct steps and advice to help you with a specific issue, like account access or ban appeals, so you may see one-to-one replies in those scenarios. In a feedback thread like this, my role is to read, understand, and pass that feedback on so your voices reach the studio - a lot of behind-the-scenes work is happening here. 

    For more about EA Staff on these boards, this is a good read: 

     

    What’s happening with this thread? 

    We have been watching this space, reading your posts, and listening to the feedback you’re sharing through them. 🙂 I want to reassure you that a quieter presence from me here does not mean your posts are being ignored or that they do not matter. They do matter, and your feedback has been read and passed on.

     

    Where will we share updates/new information about Services 2.0?

    When there is news about Services 2.0 or clear next steps to share, that information will be communicated through a separate announcement post that I’ll pin to the top of our SCBI board. That will help everyone find it quickly and easily. I’ll update this thread to share a link to that post so everyone in here who’s contributed with their feedback can learn about it and check it out asap. 🙂

     

    Quick Links:

    Check out the links below for more details on Service 2.0 that we've shared to date, as well as the purpose of this topic, the ‘solved’/Solution status, and locating your posts:

     

    Thanks, 

    EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
17 days ago

Hi Mayors,

Thank you again to everyone who has been sharing feedback about how the new Services 2.0 system feels in your cities. Some of you have shared that you’re frustrated and confused about the lack of updates in this thread. I just wanted to pop in quickly and share more about that.

TL/DR:

We are here, we’ve been reading your posts, we're listening, and we appreciate all your feedback. 🙂

 

A bit about me and my role:

To start, for those who don’t know me yet, I am one of the Community Managers here on the EA Forums. 👋 You will sometimes see me posting here and in different game sections because my role covers multiple EA communities, including SimCity BuildIt. 

In some topics, I can share direct steps and advice to help you with a specific issue, like account access or ban appeals, so you may see one-to-one replies in those scenarios. In a feedback thread like this, my role is to read, understand, and pass that feedback on so your voices reach the studio - a lot of behind-the-scenes work is happening here. 

For more about EA Staff on these boards, this is a good read: 

 

What’s happening with this thread? 

We have been watching this space, reading your posts, and listening to the feedback you’re sharing through them. 🙂 I want to reassure you that a quieter presence from me here does not mean your posts are being ignored or that they do not matter. They do matter, and your feedback has been read and passed on.

 

Where will we share updates/new information about Services 2.0?

When there is news about Services 2.0 or clear next steps to share, that information will be communicated through a separate announcement post that I’ll pin to the top of our SCBI board. That will help everyone find it quickly and easily. I’ll update this thread to share a link to that post so everyone in here who’s contributed with their feedback can learn about it and check it out asap. 🙂

 

Quick Links:

Check out the links below for more details on Service 2.0 that we've shared to date, as well as the purpose of this topic, the ‘solved’/Solution status, and locating your posts:

 

Thanks, 

EA_Lanna

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