Forum Discussion

New Ace

1 month ago

Broken Ad Loop - Forge of Empires - Tab S9 FE / Android 16

Im currently experiencing a frustrating issue with a specific advertisement: 'Forge of Empires'. The ad plays until the end, and the 'X' to close it appears after 'Reward Granted'. However, the 'X' ...

Community Manager

1 month ago

Hi Bergfels,

When this crops up again for you in-game, could you pop up a screenshot of what you're seeing and share it here with us? I'll pass it on to pop this on the teams radar.

- EA_Lanna

Bergfels

New Ace

1 month ago

Hi EA Lanna,

Ithank you for the follow-up. I have attached the requested screenshots of the DJI Avata 360 ad.

I want to clarify a specific point: I can see the 'X' button, but it is completely unresponsive. When I tap it, nothing happens. The ad effectively freezes the UI, /forcing me to restart the game to continue.

I’ve attached two versions of the screenshot:

1. With RAM Monitor: This clearly shows the high memory load during this specific ad.
2. Standard View: Showing the ad and the 'X' button that fails to close the window.

This confirms it is a functional freeze caused by these specific 'heavy' ads interacting with the game's RAM management. Please forward these to the technical team so they can investigate the interaction between these ad-scripts and the game's UI responsiveness.

Thank you Ifor your help!