Community ManagerHi, I wanted to circle back and let you know I passed this along, and it's being looked into. Thanks for sharing those updates and the images
Hi, I have an extremely important and revealing update regarding the ad issues since the start of the new CoM season:
Wednesday (Season start until approx. 11:00 PM CET):
The video ads suddenly ran completely without any problems! I noticed that the in-game billboards around the city were completely empty/out of service. Also, I frequently got the message 'no ads available at the moment'. This clearly proves that when the in-game billboard assets were deactivated, the video ad system worked flawlessly!
Since Wednesday 11:00 PM CET and today (Thursday):
Around 11 PM, the first unclosable ad suddenly popped up again. Today, on Thursday, the issue is fully back: I am getting numerous ads that simply cannot be closed at the end, resulting in zero rewards. Even though the physical billboards in the city still appear to be out of service visually, the broken code or faulty campaign synchronization seems to have been re-activated in the background since the nightly reset.
This definitively proves the direct technical conflict between the in-game billboard system and the video ad-player crashing!
Community ManagerCommunity Manager