Re: Creating a support ticket

Thanks for the update.  

I followed the instructions but still can't find a way to open a support ticket?

Anything else to try?

Hi @jkg7777, 

Can you share what happens when you follow those steps? Do you see the option 'Customer Service' when you look in your game?

- EA_Lanna

Yes there is a 'Customer Service" button.  When clicked, it goes to an 'EA Help' screen.

Which looks like this:

If I select the 'known issues' tab, there is an option for 'How do I report a bug".  Selecting that shows this screen:

Which is back to where I started.

Thanks.

Hi @jkg7777, 

Thanks for sharing those images. It looks like they might be taken on a PC. To reach the support team with an in-game ticket, you'd need to open up your game on your phone where you play the game. Could you give that a go, please?

- EA_Lanna

Those are the screens I see on my phone. I uploaded them to my PC to attach them.

Here are the screen shots directly from my phone. 

I asked members if my club and they don't see an option to create a ticket either..

Thanks