Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Cannot connect to SimCity 2013 servers, getting an incorrect login messageWhen did this happen? (dd.mm.yy hh:mm) 19.04.23 10:00 amSummarize your bug Try to connect to the game, get the aforementioned login message.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Try to log in to SimCity (2013)What happens when the bug occurs? The game does not launch.What do you expect to see? Being able to connect.Cannot login to SimCity 2013. I get an 'incorrect login info' error message whenever I try.I've rebooted my machine, re-logged into EA's app...nothing appears to be working.

Hello, It looks like this issue was resolved yesterday. Thank you all again for your patience.

SimCity (2013) 'Incorrect Login Information' Error message..

158 Replies

Azerfiti
2 years ago
Update Origin into EA Account.
Tried opening the SimCity 2013, Receiving an error of incorrect login information.
Tried repairing the game, reboot, none worked. Please help!
EA_Barry
Community Manager
2 years ago
@Azerfiti

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.
zralok27
2 years ago
Hello, the same happened to me now, never observed such issue.
Micnatt
2 years ago
Clicked through those links. I went to Simcity > Technical support> Connectivity > Cant connec to game server. It just shows me the EA twitter feed. Nothing about the issue. Also, no option to contact someone.
What now?
PBSCThumper
2 years ago
IM having the exact same issues.
orlandodoom
2 years ago
Same thing here. Are they doing server maintenance or something?
vatienzas
2 years ago
Same here. I contacted the technical support and didn't help. They reseted my passeord twice, uninstall and install EA app, same wirlth the game, reboot pc, everything and didn't work. Could it be a general outage?
Technical1010
2 years ago
@vatienzas I am sure the switch over from origin to the EA app recently might be the cause of this ? people are reporting missing games from they're library.. could it be this potentially ?
T0XiCGrAvE
2 years ago
i just got my girl a copy so we could build nice cities together, nice ea .... as usual
Lady_Rachelle77
2 years ago
I'm having the same issue but would like to point out that the Cities of Tomorrow expansion also suddenly shows as unowned. I've owned all of the expansions for 10 years and was playing this game all week with no issues so whatever is wrong it happened in the last 18 hours.