Hi guys, ive tried some of the fixes by reading these forums but no solution!i purchased the game and haven’t even managed one full game and I’ve had the game weeks now! It crashes at any point in any game mode and then kicks me to the main game menu, sometimes even crashing at the menu where the audio freezes.ive tried:hard resetclear mac addressreinstall twice! I would just like to play play the game and any help or ideas I’m all open!

@DkSmoody Do you happen to be installing the game on an external hard drive and/or have anything plugged into the USB slot like a dongle or controller charger?For external hard drives I've seen some issues where part of the game is on the internal and external, causing the game to pull data from two different sources which ultimately crashes the game. Some external drives have compatibility issues as well.

@EA_Blueberry Hi!Thanks for the reply, I have nothing plugged into the Xbox other than power, hdmi and optical audio out.I just use the internal hard drive, no externals.I played arcade mode offline and it freezes but doesn’t kick me to the home screen but still unplayable!

@DkSmoody Can you try clearing the local and cloud game saved data? Go to My Games & Apps>Highlight SWBFII>Press Start>Manage Game>Clear Saved data.Then power cycle your console and try launching it again. Let me know how that goes. Xbox One: Power Cycle the Console Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely. Unplug the console's power cable. Wait 10 seconds. Important Be sure to wait 10 seconds. This step resets the power supply. Plug the console power cable back in. Press the Xbox button on your console to turn on the Xbox One.

@EA_Blueberry Just tried this with no success ☹️ when I went to play the game it asked me to free up space so I though the issue was found! Freed 50 gig when it asked for 700mb.But first game I joined I didn’t get past the character intro walk whilst starting a game ☹️

@DkSmoody Do you have the Xbox in an open space where it's well ventilated and dust free? What are your Xbox power settings set to because I'm wondering if the system is having some trouble keeping the game running.Generally when a game closes down and you are returned to the Xbox Homescreen, that's a caching issue so it's very important to unplug the power cable from the Xbox so that can be refreshed. It has to be unplugged for a good 5 minutes.It might be worth giving that step another try to see if you have any positive results the next go-around. Thanks for getting back and keep us updated.

Battlefront 2 Crashing to game menu Xbox one X

16 Replies

DkSmoody
6 years ago
@DkSmoody Also just tried installing the game on my normal Xbox and works perfectly, just seems to not work on the xb1x
first-platoon
6 years ago
I just came back to battlefront 2 and installed the Felicia update recently. When I try to launch the game, it shows the splash screen with Rey and maul and then it throws me back to the Xbox home page without any error messages.
I have already done many troubleshooting methods. Hard reset, factory reset, reinstall, offline installing, and even let my friend use my disc, in which case, his was working. I also launched it digitally without the disc in ea access and it's the same results. And I also deleted my local save files. I'm out of options.
Please help. It's the same copy that I've used since launch and last I played was in July. I should note that all my other games both physical and digital are working just fine. So I believe it's just battlefront 2.
EA_Blueberry
Community Manager
6 years ago
@DkSmoody

Do you have a disc copy or digital version? Is there any way you can try to load up the game on the X under a different Gamertag to see if it's account related? I'm concerned now that if it loaded up on the other Xbox One the Xbox One "X" may need a factory reset.
DkSmoody
6 years ago
@EA_Blueberry It’s a digital version, it was uploaded by the same gamer tag on each Xbox. I can’t install it from another gamer tag as it’s owned by that account :/
EA_Blueberry
Community Manager
6 years ago
@DkSmoody

Gotcha. I'd hate to ask you to factory reset since you would have re-install everything and re-add all your settings, but is that something you could consider?

Reaching out to Xbox Support is always a good call when there are crashes happening on the console in the event they are aware of any settings that need to be adjusted to avoid this.

Xbox Support

https://support.xbox.com/en-US/contact-us
CaptainMS01
6 years ago
Hello EA so I own a physical copy of Star Wars Battlefront 2: Deluxe Edition (don't judge me I didn't know game company reputation back then) and my Xbox One X keeps shutting down whenever I try to play it. I did a little hunting and found that people are having the same issue if they also own a physical copy. So I wanted to ask if I got in contact with a EA agent via email and proved ownership of Star Wars Battlefront 2 and/or the error could I get a Digital Swapout so I can blast droids all day again?

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Battlefront 2 Crashing to game menu Xbox one X

16 Replies

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