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JackMineua's avatar
JackMineua
Rising Novice
4 days ago

EAEgsProxy.log error

I have these lines in log file:

70    [2025-02-15T11:52:23.022Z]    PID:  7464    TID: 15912    ERROR       (eax::WinUtils::getUserImpersonationToken)    Failed to query user token probably because process is running under non-SYSTEM account; error=[A required privilege is not held by the client.]
    71    [2025-02-15T11:52:23.022Z]    PID:  7464    TID: 15912    ERROR       (eax::WinUtils::getUserImpersonationToken)    Failed to query user token probably because process is running under non-SYSTEM account; error=[A required privilege is not held by the client.]

Tried to fix it with UAC disable, and so on, but nothing helped.
Full log is attached.


5 Replies

  • DarthFDG's avatar
    DarthFDG
    Hero+
    3 days ago

    Thanks for posting the DXDIAG report.

    If you look at the Diagnostics section at the bottom of the report you will see multiple issues that you should look into. While the NVIDIA RTX voice memory leak could be causing your issue, I cannot say for sure.

    Some other things to consider...

    • If you didn't do a clean install when installing the latest NVIDIA drivers, I suggest you do that.
    • Make sure your game launcher(s) is up to date. When I went to confirm SWBF2 works with the drivers you have (it does), the EA app required a restart to work properly.
  • JackMineua's avatar
    JackMineua
    Rising Novice
    4 days ago

    Yes. The game appears in task manager for 2-3 seconds, then closes. It doesnt even appear on screen.

  • What led you to look in the log? You cannot get into the game?

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