I sent a report to EA support but the reply message told me to post the bug here as it was likely to be picked up by the support team sooner
You already communicated with "the support team". This forum is for gamers like you and me.
You mention you're playing on a laptop. Is this the same equipment you used when you were able to play before? If so, I suggest you post a DXDIAG report as someone may spot something causing your issue.
There was no mass outage that scores of gamers complained about, so something likely changed on your end; you just don't know what it was yet.
