Do you mean they disappear or they are unequipped and you have to re-equip them?
Everything is reset to default. When turning on the game and just entering the main menu, it shows me the user agreement page that I have to accept every time as if it’s the first time I’ve ever played this game. All of my characters are reset to default in every way, except for their level, which shows up after two minutes of waiting. This has been going on for about a year and a half and I have read online that other people have had to contact EA to get it resolved. I have sat on the phone with EA for hours without receiving any help and have emailed many times to no avail.
