EA_Leeuw
Community Manager
Community ManagerRe: characters progression and star cards in battlefront 2 have been reset
@cavallaro1973, gotcha. And you did not switch between PS4 and PS5 in the meantime? As in the actual physical console?
Forum Discussion
16 Replies
- @EA_Leeuw Only been using ps5
- EA_Leeuw@cavallaro1973, alright. Cheers.
Then we're gonna do some troubleshooting;
- Can you try to see if Restoring the Licenses works for you?
https://www.playstation.com/support/games/restore-licences-playstation/
- Or a hard reset?
Manually turn off the console, pull plug out of power socket, wait 10min, put plug back in socket and turn on console again - @EA_Leeuw I can try after work, haven't tried that yet
- EA_Leeuw@cavallaro1973, cool cool, just lemme know what the results are. 🙂
- @EA_Leeuw Didn't work, same result
- EA_Leeuw@cavallaro1973, that's unfortunate. Maybe you can try a redownload of the game to see if that works?
- @EA_Leeuw Tried that, if I have to redo everything it's fine but with my character levels already high it will take much longer to unlock
- EA_Leeuw@cavallaro1973, hmm, is the PS the only platform you're playing the game on? Or did you also play it on the PC in the past by any chance?
Battlefront II does unfortunately not support cross-progression from PC to PS, maybe you're confusing it with that? - @EA_Leeuw I do have it on pc but majority was on ps4pro
- EA_Leeuw@cavallaro1973, and you did not make progress on the PS4 Pro, and later switched over to a PS5 by any chance?
- @EA_Leeuw since getting ps5 I haven't used ps4, last time I played was on ps5, I tried to download my save file from cloud and it showed the correct progression ,I deleted local file save and uploaded my save after it showed correct in game when I went to play a match it reverted back and my save from before is gone
- EA_Leeuw
@cavallaro1973, thanks for the extra info.
Hmm, that's indeed very odd. I will check with the teams if there could be a known cause of this issue. Hope to have more information as soon as possible.Is it maybe possible that you have multiple PSN IDs and multiple EA accounts?
Still showing same. Can u reset progress or allow me to unlock star cards for the levels in still showing
- EA_LeeuwHey @cavallaro1973,
Unfortunately, it's not possible for the EA Support team to perform an account reset or something along those lines.
Is it maybe possible that you have multiple PSN IDs and multiple EA accounts? * ea
