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Hallow_Knights's avatar
Hallow_Knights
6 years ago
Solved

Game failed to load shader map missing WorldGridMaterial

@EA_Barry Can you help me? I have checked drivers, cleared Origin cache and repair game, but won't launch. I get the splash image before game crashes.

(CM: Added error to spoiler tag)

Spoiler
Getting LowLevelFatalError [File:Unknown] [Line: 1800] Failed to find shader map for default material WorldGridMaterial(/Engine/EngineMaterials/WorldGridMaterial.WorldGridMaterial)! Please make sure cooking was successful (Contains inline shaders, has GTSM) 0x00000001579d274b starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579d2ae2 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579914d6 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579af494 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553f02d0 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001554047f3 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553f280d starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155404c5c starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155403efd starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553bc905 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565ab2f starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565a592 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015566f303 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001556750af starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155674724 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579a8ab3 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155418bfa starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001579ae248 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155418bfa starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553ad153 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001554041de starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001553bc905 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565ab2f starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565a592 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015566f303 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001556750af starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155674724 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000157f7e1d7 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565db5f starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001555e348a starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155418baf starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155418971 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000155677e45 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015565f5fd starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000153443f6c starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015343dbc3 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015343df0a starwarsjedifallenorder.exe!UnknownFunction [] 0x000000015344a519 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001426c36fa starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ffaac751050 Activation64.dll!UnknownFunction [] 0x00007ffaac748f82 Activation64.dll!UnknownFunction [] 0x00007ffadfe07bd4 KERNEL32.DLL!UnknownFunction [] 0x00007ffae1a6ced1 ntdll.dll!UnknownFunction [}

24 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi @Hallow_Knights,


    Sure, I'll move this post over to that thread though so as not to split this thread into two conversations.

  • Hallow_Knights's avatar
    Hallow_Knights
    6 years ago
    @EA_Lanna
    I done the following from the online chat and get the same resul
    Which was:
    1)Make sure you're running your game, and Origin, as an Administrator
    If your game or the Origin client needs an update, your Windows permissions may prevent you from updating them. Running them as an Administrator can help.
    Follow these steps to run Origin or your game as an Administrator:
    Right-click the desktop shortcut for your game.
    If you don’t have one, look for the yourgamename.exe file in C:/Program Files (x86)/Origin Games/yourgamename
    You'll find the Origin.exe file in C:/Program Files (x86)/Origin by default.
    You can also set OriginClientService.exe (in the same folder) to run as Administrator.
    Select Properties.
    Click on the Compatibility tab and check the box at the bottom under Privilege Level where it says Run this Program as an administrator.
    Click Apply and OK.
    Restart your game.
    2) Uninstall the client, the download and install (as admin) the latest Origin version: https://www.origin.com/ind/en-us/store/download
    3) Clear the Origin cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
    4) Run your system in a clean boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
    5)Repair game :
    Select My Game Library in Origin.
    Right-click on the game tile.
    Select Repair Game.
    6)Flush your DNS
    Hold down the Windows Key and press X.
    Click Command Prompt (Admin).
    When the command prompt opens, type ipconfig/flushdns and press Enter.
    Type ipconfig /registerdns and press Enter.
    Type ipconfig /release and press Enter.
    Type ipconfig /renew and press Enter.
    Type netsh winsock reset and press Enter.
    Reboot your computer.
    7)Reset the Hosts file back to the default:
    https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
    8)Disable origin Overlay
    After login with your origin app there is an Origin option on the top left corner of the Origin app by clicking it you will see the Application Settings.
    Then in Application Settings click on More and you will see Origin In-Game>> Enable Origin In-Game if it is already disabled make it enable and vice versa.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @Hallow_Knights,

    OK, thanks for adding what steps you've completed so far. 🙂 I'll need to take a few steps back here first to understand exactly what and where the issue crops up for you.

    When did you first run into the error message you shared above (I've added it to the spoiler tag) in your first post? Can you walk me through what you were doing in-game when that message popped up on your screen please?

    Thanks

    - EA_Lanna

  • Hallow_Knights's avatar
    Hallow_Knights
    6 years ago
    @EA_Lanna Launched the game from Origin once it was installed> then waited to do its thing then the splash image appears then the games goes into full screen with a black background then the support launcher displays the error message.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    OK, so this error happens before you can get into the game then, is that right @Hallow_Knights? Did this always happen for you when you went to open JFO or is it a recent enough thing?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Just to double check, did this always happen when you went to open JFO or is it a recent enough thing/when did this start happening?

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