Re: Error 721

For clarity a number of us involved have TRIED EVERY POSSIBLE PERMUTATION of DNS server addresses without ANY CHANGE.

I have never had an issue finding games until Friday morning/afternoon.  I did get a leaver penalty Friday because the game crashed on the Yavin map and NOT because I left the match on my own.  I am not that kind of person to just leave a match even if I am losing.  Then when I get back into the game I decided not to play that map again, (mainly due to the fact that the Yavin map in ranked fleet battles ALWAYS crashes in VR, but that's another story for another time) that's when I got the Leaver Penalty.  Ever since that I have been getting the 1066 error every time I try to join a match.  How is some one supposed to remove the penalty IF THEY CANT PLAY THE GAME.  Several tickets later and 2 very detailed calls from EA support the issue is still not fixed.  What does a paying customer have to do to get some freaking help.  Well the answer I get is, I'm sorry we understand how frustrating this can be and we really don't know why this is happening.  REALLY??????????

p.s.  Is the 721 and the 1066 error related?  EA doesn't know.........

Yeah Yenside, I get 1066 once I disable cross-play to "connect" back to the EA servers again.

This is a server side issue, not local client.

I mentioned that to these folks here as well: https://answers.ea.com/t5/Technical-Issues/Servers-down/m-p/10070107/highlight/false#M5427

Trying to log today, keep getting this error codes ... unable to connect... anyone?

Been going on since January for a bunch of us.

EA isn't helping us, just leaving us dead in the water.

https://answers.ea.com/t5/Technical-Issues/Error-721/td-p/9939260/page/9

@EA_Aljo Can someone please help us finally?
It doesn't take this long to escalate an issue in CS and at least get a QA person to do a stack trace and log search.

@windcheat3r 

Are you gamesharing by chance? Unfortunately, I don't have an update on this.

@Puddle_Nails78 

No. You can set up your account to gameshare without playing the game.

I've had the same issue for about the same amount of time.

I own Steam-PC and Xbox One copies of the game.

I am unable to login on my accounts on either, and I've thrown everything and the kitchen sink at this problem.

I have:

VPN

Mobile hotspotted

Swapped Routers

Reinstalled game on another PC

Repaired Install

Installed through origin

Followed all DNS flush and other items from EA support

However, today I discovered that an alternate Xbox Live account was able to access the game with zero problems.  My account continues to pop the 721 error on all platforms on multiple connections.  This issue is clearly isolated to the account.

I requested support give me a ban cycle just to see if it might clean out whatever is flagging my account.  They refused this request.

Hope the account isolation this helps resolve this issue quickly.

I'm the phone with Customer Support.  

I was asked about game sharing, and that the ticket was closed.  The irony is that the account I can connect with is the nonpaying "shared" account, and only had been   I'm on hold waiting to continue to troubleshoot.

Completely unacceptable that this ticket was closed, EA.

After the fix I am still getting the 721 error code for Squadrons on PS4 platform.  I have tried all the fixes suggested by EA.  Today I was told to post the issue here as my issue has not been solved by the regular fix.  Anyone else having this issue?  They won’t look at it until more than a few people are posting.  I haven’t been able to plan since January 5th.  

Talked with EA and still having issues on my PS4.  Did all the checks, including connectivity checks.  I was told to post here.  If you are still having. Error code 721 after the fix please add to this thread.  They won’t do anything until there are a bunch of us still having the issue.  

@malicious4 maybe you'll be enough to get them to tell @EA_Aljo something or at least TRY to support the userbase?

I hope so.  This is getting silly.  Bought the game in December, played for 3 weeks, all of a sudden it stopped letting me play online.  I hadn’t changed a thing.  No one from EA gets back to me.  The last guy I talked to was great, but couldn’t help.  He suggested posting here and if I received a lot of responses and others posted that were having the same issue we might get some help.   🙄

Yeah, there's seven people on this thread and others that have spend tens of hours on the phone with EA with no fix.
It's definitely a server side issue and not related to "game sharing" as that isn't possible for the PC users that have the same issue.

The largest and unassisted technical error on the help forum and EA won't help.

EA_Aljo said that they opened a ticket.....and a number of us sent in info to help.....and here we are two months later without one response.

Maybe @EA_Rtas could help?

Same here. Been lurking and checking this thread for the past several months. been nearly 3 months now that I haven't been able to play the game that i went out and bought a nice (and mind you, very rare right now) flight stick. But nope. EA has done jack to fix any of this. The last update before the most previous I was able to play online for 1 day. then right back to good ol' error code 721. It's a shame Ive played so many hours in the only 2 months i was able to play the game because now it's beyond refundable. Fix ur stuff guys.

Hello, everyone.

We don't have any new updates on this issue. It can occur if you're gamesharing. If you're not, we'll need to go through connection troubleshooting to try to get it resolved. If anyone would like to do that, please let me know.

@Puddle_Nails78 

I assume you're not gamesharing?

Thanks for letting me know. At this time, I don't have anything else to suggest. If we have any updates, we'll make an announcement. In the meantime, you're welcome to contact an advisor to see if they have any other suggestions. That can be done by opening a case here or by messaging @EAHelp on Twitter. You can also try our help on Facebook at facebook.com/eahelphub.

Are you on PS4?  Yes I’ve spent probably 20 hours between PS, my ISP and EA.  No one is helpful.  I even conducted a connection test and sent results to EA.  They confirmed my connections are all good, as the guy I was on the phone with was speaking with one of their techs online.  So it IS on there end.  I have never been so frustrated with a company in my life!  I’m not sure I will ever buy an EA game again.  If they have to fix on a case by case basis that is what they should be doing!  In the long run, they would learn more about the MANY issues happening and how to fix them.