STAR WARS Jedi: Fallen Order - PS5-version upgrade is NOT free now?

Hi. When I go to upgrade my PS4 digital copy of Jedi Fallen Order, the link at the side of the page only gives me an option to pay for the PS5 upgrade. I have clicked on the main page for Fallen order PS5 as well and there is no option for free upgrade. I have contacted Playstation support and they have said this issue should be dealt with by EA. This is not a problem with several other games that have free PS5 upgrades. If this is broken, can you please send me a code to claim my free upgrade?

Hey @flaregatsby to check have you tried the steps mentioned in our blog post here? 

Your link doesn't work. I am having the same problem. I have th4le digital PS4 version and there is no option available to upgrade it?

I have the same problem. Did you find a solution?

Hi @Tannay786 @Lycaniac 

Have you checked for any updates to Fallen Order? If non are available can you try searching for PS5 version (with your CD inserted if you have a disc) and confirm if you can download or purchase it?

No updates, and while I very much can find a combined PS4/PS5 version of the game on the store, I have to pay for it again to access it.

Edit: I own a digital copy, so no disc is inserted.

Hey @Lycaniac @Tannay786 

To confirm have you tried to Restore Game Licence on the PS5?

The digital version should follow the flow for an upgrade by Sony here. If the issue keeps up we might need to ask them about the entitlements on your PSN account.  

@EA_Illium 

Yes, I've tried restoring the licenses - several times. 

The flow is indeed how it is supposed to work, yes. For other titles with a PS5-version upgrade this works fine, but not for STAR WARS Jedi: Fallen Order.

I've already been in contact with PlayStation Support and while they do agree that my digital purchase is entitled to the free PS5-version upgrade, they claim the problem is on EA's end.

I have also tried the solutions, but none of them work. I deleted the game and downloaded it again, too. That made no difference, either.

Usually, games of this nature (upgradable) would provide the option to choose between the PS4 and PS5 versions when you're about to download it, but this does not. And once downloaded, when it's sitting on your home screen and you press down, it only displays the full version (i.e., PS4/PS5 combined version) available for purchase.

I contacted Sony again, and they have said my case is sitting with the specialist team and once they have an update on the situation, they'll be in touch.

However, I do remember seeing the game sitting in my library a few weeks ago (I think), and without scrolling over it or anything, it would have the upgrade option showing in the icon. I always thought, ah I'll do it later, and then all of a sudden it stopped showing. So the change, at least on my end, has occurred over the past month or so, prior to that, the option was available. Thanks.