Game Progression Lost on PS5

It looks like my last save on ps plus was maybe almost two weeks ago because i have 16% campaign completed. But iam sure about that it is not possible to be that old. I saw same date and time on both ps5 and online cloud storage. So still i dont know what happened. Why we cant just use manual save? Its 2023 jesus christ let us manual save the game. We need more choices. This is on you. Imagine to lost 52 hours of your life due the bug to start the same game again because you want to complete it 100%. Look on the screenshots. Do you think there is somewhere file in ps5 console locked for read? And maybe devs will fix it? Or i need to really stary again? 

Is anything being done about this?

We need a more depth response from EA here, you have been made aware of this it seem through various channels and have yet to offer any meaningful reply? 

I have seen a lot of posts on different forums about save issues (Including loss of progression), Until these issues with save files have been fixed I recommend anyone on PS5 that use PS+ cloud backup go to Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Sync Saved Data > Auto-Sync Saved Data once the lists loads up find Jedi Survivor in the list and turn off the sync function for the game. What this does is prevent the PS5 from automatically making a backup of the save file to the cloud.

Why turn this off? Two reasons

1.) If you loose progression on a save file, That loss of progression gets saved and uploaded to the cloud you no longer have a safe backup from the cloud to revert back to.

2.) If you crash and your save file becomes corrupted, That corrupted save gets uploaded to the cloud you no longer have a safe backup from the cloud to revert back to.

Both of these issues I have seen many people posting about on various forums.

Just note that you will have to manually make a backup of your save file occasionally which you can do by highlighting the game tile on the home screen pressing the options button and selecting Upload/Download Saved Data then select the Upload option. I am 35 hours into the game and my routine when I am ready to quit the game is go find a meditation spot, save the game, quit to the title screen, close the game and then manually upload the save. I have not had any issues with my save file or loss of progress, I will not guarantee that this is a full proof method to never running into a save file issue but it can help!

Thank you for the reply but this solution doesn’t work. When selecting cloud data and downloading it to the console the same issue occurs where the data is a couple days old just like the console storage. So when I try to download the cloud storage it’s still placing me hours back from my original save and I can’t do anything to fix it. I know you are only the community manager and can’t really fix anything directly yourself, but if this issue could be passed around or talked about at least for PS5 that would be very helpful. I’ve saved the game and wait just like it told me to and even done it multiple times before logging off at this point I don’t even know what to say.

Appreciate the response, but unfortunately I already tried that and it did not work. It seems like a few other people in the thread have tried it too.

Is there anything that EA might be doing to recover the lost saves or at least compensate for the hours and progress so many players have lost? I appreciate you're only the messenger but I'd be very grateful to any insight you can offer 

Is that it? You're just going to write off the dozens of players this has happened to? 

With all due respect that is nowhere near good enough and this needs to be taken further. Something must be done to compensate all the players who've had their progress/hours removed.

Product: STAR WARS Jedi: Survivor
Platform:PlayStation 5
Summarize your bug Just downloaded the patch from today - suddenly I’m back at the start of the same halfway through Coruscant, having lost all my save data from several planets into the game. And because this game doesn’t allow for multiple saves, there’s nothing I can do. The cloud save immediately overwrote itself the moment the game continued from the first level so that doesn’t work either. There isn’t a magical solution I’m missing? And how can I raise a complaint?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? See above
What happens when the bug occurs? See above
What do you expect to see? See above

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See explanation of bug as above.

same just happened to me doing all the collectibles 

put me back to half way through the main story I’ve lost 55 hour 3 days of trophies side bosses etc I’m not doing it again 😩

THis just happened to me even on PS5.... Luckily there is a cloud save feature. Unfotunately though I was already at the observatory and now I am back to saving zee....