Jedi survivor stuck at loading screen xbox

@mwgates1s 

Do you happen to have a custom gamerpic for your Xbox profile? If so, try changing it to a default one. Also, try deleting the personal saved data for Jedi Survivor with these steps. 

1. Press the Guide button and then highlight the Jedi Survivor tile
2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
3. Next, go to Manage game and add-ons > Saved data
4. Delete the file with your gamertag on it

@Uuujhhyujj 

Great! Glad to hear it! If you have any other issues, please reach out to us again. May the Force be with you 🙂

Hi im having the same issue but cant seem to get it working. Im already using one of the default Microsoft gamer pics is there anything Else i can try?

@newvictoryk2 

Did you already try everything else suggested in this thread?

@newvictoryk2 

Can you try switching to a different default gamerpic?

I do not have a custom gamerpic, however I went ahead and changed it to the XBox symbol. The game crashes in roughly the same spot.

I also deleted all of the saved data, and have tried that every time I start the game.

Hi! I have done all of the troubleshooting steps from both of your posts and it is still crashing at launch.

I have even gone so far as clearing the cache on my machine a couple of different ways. First time was by holding down the power button until it powered off and beeped, unplugged for 2 minutes, and then powered it back on. Second method was by resetting the console but keeping games and apps installed.

I have even went as far as going and purchasing a physical copy of the game and just reinstalled it for the third time but it continues to fail to make it past the title cards.