Launch Error
I purchased the game on May 1st, 2026, and it was working perfectly for the first few days. However, since yesterday, I have been unable to open the game.
The Problem: Whenever I try to launch the game via Steam, an error message pops up stating: "您的遊戲設定有問題。請重新安裝您的遊戲" (There is a problem with your game setup. Please reinstall your game.)
My System Specifications:
- Device: ASUS Zenbook (Copilot+ PC)
- Processor: Snapdragon X Elite (ARM Architecture)
- GPU: Qualcomm(R) Adreno(TM) X1-45 GPU
- OS: Windows 11 Home (Version 26200.8328 Preview)
Steps I have already tried:
- Reinstalled the game completely.
- Verified the integrity of game files on Steam.
- Cleared the EA App cache using the "App Recovery" tool.
- Set the game's GPU preference to "High Performance" in Windows settings.
- Checked for the Respawn folder in Documents (folder was missing).
Since the game was running fine a few days ago, I suspect a compatibility issue between the recent Windows Preview Update (KB5083631) and the EA App's translation layer on ARM. Could you please investigate this?
