Re: Steam Input and Overlay Not working in Jedi Survivor

[Asking for information]

Hey Everyone, 

If you are running into an issue with Steam Overlay or Controller input when playing Star Wars Jedi Survivor via Steam try the following first. 

• Repair/Verify your game based on which client you are launching from
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool then Check for Windows and GPU updates  
• Restart your device in Clean Boot mode, then just try running the client and game

If the issue continues let us know the following...

• EA ID (PSN ID/Gamertag):
• Which client do you play from?:
• Are you getting an error message?
• How long are you playing until this happens?
• Is anything else happening?
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!

I've done all all the Repair/Verify and Cache stuff. My Nintendo Pro controller is only recognized as as keyboard/mouse, after working normally for 185 hours of gameplay. 

• EA ID (PSN ID/Gamertag): 221e23327c1ba1b9
• Which client do you play from?: Windows 11, Steam
• Are you getting an error message? No
• How long are you playing until this happens? At game launch
• Is anything else happening?
• If possible, share a Screenshot or Clip... N/A
• If on PC, please share a DxDiag file and an EA app Error ID Number

According to this Steam Community thread, an updated to the EA launcher is causing the problem:
https://steamcommunity.com/app/1774580/discussions/0/4134934526938537478

Electronic Arts pushed out an update to the EA Desktop App on 1/16/2024 (version 13.104.0.5617). The Steam Overlay, and other Steam Integrations such as Steam Input seemed to stop working for Jedi: Survivor after this EA Desktop App update.

Steam Input is required to support controllers not "natively supported", the Nintendo Pro controller generally lacking native support on the PC Platform.

@EA_Illium also submitted via EA app error reporter, report ID
94c77be8-bd4e-4cd5-943d-e941ee79e852

The EA Desktop App version 13.96.0.5609 worked fine. Today I updated to the EA Desktop app version 13.116.0.5629, which continues to not support Steam Integrations.

• √ - Repair/Verify your game based on which client you are launching from
• √ - Steam - Verify in your library
• √ - EA App's Cache (Top Left Menu > Help > App Recovery) 
• √ - Check for other applications that may be limiting EA App or Game performance
• √ - Close other running applications on your device
• √ - Run the System File Checker tool then Check for Windows and GPU updates  
• √ - Restart your device in Clean Boot mode, then just try running the client and game

If the issue continues let us know the following...

• EA ID (PSN ID/Gamertag): cj_art
• Which client do you play from?: Steam
• Are you getting an error message?: No
• How long are you playing until this happens?: Issue is present as soon as the game launches, and continues throughout the entire session.
• Is anything else happening?: Stuff is not happening, that is the problem. This is not a performance issue.
• If possible, share a Screenshot or Clip...: Of what??? The Steam Overlay is not present. 
• If on PC, please share a DxDiag file and an EA app Error ID Number: There is no error.

I'm having the same issue in NFS: Heat. No other games in steam are ignoring my Steam Controller settings but after this most recent patch they aren't working in NFS: Heat.

Is there any update on this being fixed?

Hey Everyone 

If you have not already please let us know the following:

• Platform (or client):
• EA ID (PSN ID/Gamertag):
• Are you getting an error message?
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!

From the little feedback provided by the "Community Manager", one can only assume that it is actually some A.I. bot, and none of this is reaching any actual human being. 

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@cj_art wrote:

From the little feedback provided by the "Community Manager", one can only assume that it is actually some A.I. bot, and none of this is reaching any actual human being. 

---

@EA_Illium are you a robot or a human? 

Hey Everyone, 

To confirm we may ask for additional information to better understand a potential issue and to assist our team with further investigating reports. 

I last requested information from this thread as I can see a few other people have mentioned running into this issue, and gathering to requested information I helpful in further looking into this. 

Thanks!

Hey @221e23327c1ba1b9 

🤖

Why not simply load up the game on Steam for yourself and gather all the information you need directly?

Hello,

Info requested:

Client is: STEAM

• EA ID: Charlkarrg
• Are you getting an error message? No error, just no controllers work since patch.
• DXDIAG attached

I have the same issue. Did they let you know of a fix?

Share a screenshot of where exactly? The controller not working? There is no error code to report it just doesn't work even after jumping through all your hoops. 

Abandonware. They’ve made their money and moved in. They still haven’t fixed Steam achievements in the Mass Effect trilogy which the EA app broke. 
I wil never buy another EA game.😡

Yea, I'll just verify/repair the game I just spent one whole day sitting around waiting on, because for some reason the idea of not having a MASSIVE game is just unheard of over at EA. How about you provide actual fixes, instead of slewing out *, like it's the players faults? Or better yet, instead of releasing games on steam, because your games open up the EA App (not needed, has never been needed, it's absolutely insulting that this trash HAS to be on my PC to make these crap titles work) which is probably the "other running applications on your device" you were blabbering on and on about. But that's just me, personally. I think I'll go ask for my refund instead of trying to contend with this level of stupidity from a * video game.