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beone024's avatar
beone024
7 years ago
Solved

Black Screen after pushing PLAY

I've tried everything there is to try, drivers, to ini settings... heres my dxdiag

me of this report: 7/11/2018, 10:59:13
  

Spoiler

     Machine name: BRONTE
   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.160812-0914)
           Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
       System Model: Satellite C55t-A
               BIOS: 1.10
          Processor: Intel(R) Celeron(R) CPU  N2820  @ 2.13GHz (2 CPUs), ~2.1GHz
             Memory: 4096MB RAM
Available OS Memory: 3980MB RAM
          Page File: 2113MB used, 3178MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.03.9600.17415 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_FA2B1179&REV_0C
     Display Memory: 1792 MB
   Dedicated Memory: 32 MB
      Shared Memory: 1760 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SDC4147
        Native Mode: 1366 x 768(p) (59.998Hz)
        Output Type: Internal
        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3355 (English)
     Driver Version: 10.18.10.3355
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: Thread group
           Miracast: Supported
Hybrid Graphics GPU: Integrated
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 11/13/2013 08:34:49, 12148224 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B78E66-4C71-11CF-D27F-21DAB1C2C735}
          Vendor ID: 0x8086
          Device ID: 0x0F31
          SubSys ID: 0xFA2B1179
        Revision ID: 0x000C
 Driver Strong Name: oem6.inf:5f63e534a222b607:iVLV2M_w81:10.18.10.3355😛ci\ven_8086&dev_0f31&subsys_fa2b1179
     Rank Of Driver: 00DA0001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FA20&REV_1002
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7090 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/12/2013 23:22:30, 3713240 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7090 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/12/2013 23:22:30, 3713240 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

I managed to go from 300x200 resolution to 1024x768 window mode and its actually opening now. Before it wouldnt open. Now its just black screen and it turns to not responding. Please help... Not getting a new pc for 4 weeks... i understand it's possibly a Windows 8.1 problem. halp ill give you clout tokens

15 Replies

  • beone024's avatar
    beone024
    7 years ago

    I did intel utility earlier, and the driver is up to date. I just ran windows update for my OS and had 56 important updates not installed. Doing a fresh reboot now and trying to load game. Yes i've done all the blackscreen guide. I ran utility again just for * and giggles. Still nothing. Will return in 20min with a reboot update.

  • beone024's avatar
    beone024
    7 years ago

    Intel® Driver & Support Assistant Detailed Report

    Last scan: 7/11/2018 2:08 PM

    Computer

    TOSHIBA Satellite C55t-ASystem ManufacturerSystem ModelSystem TypeMotherboard ManufacturerMotherboard ProductBIOS VersionSMBIOS VersionSecure Boot

    TOSHIBA
    Satellite C55t-A
    Mobile
    TOSHIBA
    Portable PC
    UNKNOWN
    2.7
    On

    Operating System

    Microsoft Windows 8.1 (64-bit)OS BuildLocaleWindows DirectorySystem Directory.NET Framework VersionsDefault Internet BrowserInstalled Internet Browsers

    6.3.9600
    English (United States)
    C:\Windows
    C:\Windows\system32
    2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02558
    Internet Explorer 11.0.9600.17416
    Mozilla Firefox, Google Chrome, Internet Explorer 11.0.9600.17416

    Processor

    Intel® Celeron® CPU N2820 @ 2.13GHzManufacturerDescriptionArchitecture# of CoresCurrent Clock SpeedCurrent VoltageLevel 2 CacheLevel 3 CacheProcessor IdRevisionAvailability

    GenuineIntel
    Intel64 Family 6 Model 55 Stepping 3
    x64
    2
    2129 MHz
    9.
    1024 Kb
    0 Kb
    BFEBFBFF00030673
    14083
    Running at full power

    Graphics

    Intel® HD GraphicsAdapter CompatibilityVideo ProcessorResolutionBits Per PixelNumber of ColorsRefresh Rate - CurrentRefresh Rate - MaximumRefresh Rate - MinimumDriver ProviderDriver VersionDriver DateAdapter DAC TypeAdapter RAMAvailabilityStatusLocationDevice Id

    Intel Corporation
    Intel® HD Graphics
    1366 x 768
    32
    4294967296
    59 Hz
    59 Hz
    59 Hz
    Intel Corporation
    10.18.10.3355
    11/18/2013
    Internal
    2.01 GB
    Running at full power
    This device is working properly.
    PCI bus 0, device 2, function 0
    PCI\VEN_8086&DEV_0F31&SUBSYS_FA2B1179&REV_0C\3&11583659&1&10

    Audio

    Intel® Display AudioDriver ProviderDriver VersionDriver DateDevice IdRealtek High Definition AudioDriver ProviderDriver VersionDriver DateDevice Id

    Intel® Corporation
    6.16.0.3129
    10/16/2013
    HDAUDIO\FUNC_01&VEN_8086&DEV_2882&SUBSYS_80860101&REV_1000\4&3241A01D&0&0201
    Realtek Semiconductor Corp.
    6.0.1.7090
    11/12/2013
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1179FA20&REV_1002\4&3241A01D&0&0001

    Networking and I/O

    Realtek PCIe FE Family ControllerManufacturerAvailabilityStatusInstalledMAC AddressService NameDriver ProviderDriver VersionDriver DateDevice IdRevisionRealtek RTL8188EE Wireless LAN 802.11n PCI-E NICManufacturerAvailabilityStatusInstalledMAC AddressService NameDriver ProviderDriver VersionDriver DateDevice IdRevisionTAP-Win32 Adapter V9 (Tunngle)ManufacturerAvailabilityStatusInstalledMAC AddressService NameDriver ProviderDriver VersionDriver DateDevice Id

    Realtek
    Running at full power
    This device is working properly.
    True
    00:8C:FA:AC:A5:96
    RTL8168
    Realtek
    8.18.621.2013
    6/21/2013
    PCI\VEN_10EC&DEV_8136&SUBSYS_FF1E1179&REV_07\4&5C892B3&0&00E1
    07
    Realtek Semiconductor Corp.
    Running at full power
    This device is working properly.
    True
    64:5A:04:37:B9:24
    RTWlanE
    Realtek Semiconductor Corp.
    2012.3.913.2013
    10/18/2013
    PCI\VEN_10EC&DEV_8179&SUBSYS_019110EC&REV_01\4&13D9ADCD&0&00E0
    01
    TAP-Win32 Provider V9 (Tunngle)
    Running at full power
    This device is working properly.
    True
    00:FF:74:A2:17:15
    tap0901t
    TAP-Win32 Provider V9 (Tunngle)
    9.0.0.21
    4/26/2016
    ROOT\NET\0000

    Memory

    4 GBPhysical Memory - TotalPhysical Memory - AvailableVirtual Memory - TotalVirtual Memory - AvailablePage FilePage File Space

    4 GB
    1.43 GB
    5.22 GB
    2.16 GB
    C:\pagefile.sys
    1.28 GB

    Storage

    TOSHIBA MQ01ABF050CapacityFirmware VersionSerial NumberPartitionsDriver ProviderDriver VersionDriver DateDevice IdC:File SystemCompressedCapacityFree Space

    465.76 GB
    AM003M
    24CSCMS2T
    4
    Microsoft
    6.3.9600.16384
    6/21/2006
    SCSI\DISK&VEN_TOSHIBA&PROD_MQ01ABF050\4&2EB15040&0&000000
    NTFS
    False
    456.20 GB
    220.19 GB
  • beone024's avatar
    beone024
    7 years ago

    So i found like 2 or 3 hidden driver updates. Imagen that. Installing and rebooting once again.

  • beone024's avatar
    beone024
    7 years ago

    Okay so i got a C5 error now. failed to load game assests.

  • Tonfu's avatar
    Tonfu
    Seasoned Hotshot
    7 years ago

    Your graphics card only has 32 MB of Memory (Dedicated Memory: 32 MB). Not every conversation video of the game will load for you and you might encounter crashes and performance issues. One explanation for the black screen could be that your 32 MB VRAM cannot display the game at all. 

    In my experience you are ok with 256 or 512 MB VRAM for most of the videos in low settings. 

    Here are the official requirements: https://www.origin.com/irl/en-us/store/star-wars/star-wars-the-old-republic#store-page-section-requirements

    "Star Wars: The Old Republic requires a video card that has a minimum of 1 GB of on-board (dedicated) RAM as well as support for Shader 3.0 or better."

  • beone024's avatar
    beone024
    7 years ago
    I think this is going to be the fixer, ill brb with update soon.

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