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ShekeIer's avatar
ShekeIer
Rising Newcomer
9 years ago

Bought Digital starter edition and still f2p player

I bought the Digital Starter Edition a few days ago and it finally went through yesterday, I waited the entire day because I read somewhere it could take a few hours, It has been over 24 hours in total now and I still do not have the 30 day subscription, Before I bought it I was a f2p player as I had not spent any money on the game yet, I tried looking to contact support but it seems subscribers are basically the only people who can unless you want to contact them over Skype or phone

I copied the product code of the special edition and I pasted it in where you enter the codes to on the SWTOR site, It asked me to confirm and said it was the SWTOR Digital starter edition, I confirmed and no luck at all since I did it yesterday

Any help at all would be lovely

4 Replies

  • You will have to Call them.

    Methods of Contact on the right side of the Forum.

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    I have exactly the same problem.. I bought the digital starter pack with 30 days of premium account but when i logged in I was still a f2p player.. 
    There is no option to contact anyone anywhere.. what is this...

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    9 years ago

    @Jayhrb @ShekeIer

    Contact information is below.  I also attached a screen shot of what you click on the right side to go to the help page with the below information:


    You can also contact them via Skype app on your smartphone or computer for free by calling them and adding:


    Simply set the country to U.S.A and you can call them for free


    If you are calling from a different country above or how to use skype to call for free, see the below link for contact numbers for other countries and more information on using Skype to make calls:


    https://help.ea.com/en/article/swtor-support/

    For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

    [CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    I have exactly the same problem. Could you please give me an update if your problem resolved? Thank you

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