cant subscribe

@Xeroxhun 

just to clarify 

Swtor Account silvemoon is linked to the EA account with the persona abcajrqnqhc5fn and it uses a freemail email address

The EA account your posting on with the persons Xeroxhun is not linked to the swtor account silvermoon 

using the same email address does not create a linkage the linked accounts can and in this case, do have separate emails

See this help guide https://help.ea.com/en-gb/help/star-wars/star-wars-the-old-republic/swtor-account-linked/

i guess now i know the problem :'D thanks for helping 🙂

@abcajRQNQhc5fN @Xeroxhun 

Hey that is great you got sorted , may the force be with you

@proxos666 Also having a problem subscribing, keeps failing to receive the payments. Username is SlaughterPanda. Can you help at all?

@ObnoxiousLoki 

Support said you have a billing issue , and they have asked if you can give them a call when the lines open

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Hi,

Experiencing the same problems as most people - unable to subscribe due to error with my EA account.

I have read through all the posts and suggested fixes (which includes resetting my EA password etc).

Unfortunately some years ago I transferred my EA account from "Email A" to "Email B" (Email B is the one I'm on now).

SWTOR is linked to Email A - which no longer exists. Your suggestion was to call the SWTOR help. Their support lines do not include any information for AUS players and my attempts to call that number isn't working. Is there legitimately no other way to contact EA support other than calling a dam USA number during their operating hours!??? This should be such a simple fix...

My SWTOR name is Wizzdum. Thanks

@wizzdom08 

you will need to raise a ticket at https://help.ea.com/uk/contact-us/

it appears you had an EA account merger in the past , and the linked EA account (has the persona wissdom87) is deactivated , you need to get that EA account activated again to restore purchasing for that swtor account.

when you raise the ticket best to raise as origin as the program (not swtor)  as this is an EA account issue not a swtor account issue 

although if that swtor account has an inaccessible email address , you can call swtor support to change the email used however that swtor account still cannot purchase a sub until the EA account wissdom87 is reactivated. 

Hey mate,

I don't know how you do the things you do but thanks so much for the reply and advice.

Currently following your helpful link and direction and am in the middle of resolving this now.

Cheers, all the best.

EDIT: As is the case for some others, was maintenance 🙂 

@proxos666 

Hi,

I am having the same issue as most people here as well. "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."

SWTOR Username: Onefinalhope

I reset the password on the email linked to the account and that did not work.

EDIT: Fixed. It was the maintenance.