Hello Everybody,One week ago I created a F2P account to play in SWTOR. when I'm playing only some minutes, this message shows up: "Error trying to connect the server" OK, I said... maybe it's from the Internet signal or maybe my laptop... but my laptop have good graphics and RAM card is excellent... So I've checked out all the items but nothing. I rebooted my laptop, internet... I log out from the game and I log in again but nothing is working.Please help really I wanna play this game so bad.- StephiiGalaxy

Ensure launcher.exe and swtor.exe is added to all the exception lists for your antivirus and firewall programs

@StephiiGalaxy Ok this shows an internal network issue, if this was wireless definitely connect with a cable and see if that packetloss still occurs. You may have more then one issue just to test something else can you do the below as well Press the Windows key and select settings Go into Time and language, select region and language on the left Click additional date, time & regional settings Under region click the link for change date, time and number formats Click additional settings at the bottom Click either reset , or ensure . is decimal symbol and , is digit grouping symbol Want currency to display as $ 1,000.00

@StephiiGalaxy Definitely worth trying a ethernet connection, if wireless signal is poor the game could lose synch after the game starts pingplotter will show this occurring , hence why I asked if the earlier plots where done with the game running and the issue occurs

@StephiiGalaxy In addition to what @proxos666 suggested, if the issue still persists, could you attach a DxDiag to your post so we can have a general idea of what you're working with?

@StephiiGalaxy Everything looks fine there, that's a nice laptop! Could you use http://pingplotter.com/ to do a test to 159.153.92.28 (for US) or 159.153.72.252 (for EU) and post the results here?

Connection error has ocurred SWTOR | EA Forums

12 Replies

proxos666
Hero+
7 years ago
Ensure launcher.exe and swtor.exe is added to all the exception lists for your antivirus and firewall programs
EA_Kipling
EA QV Team
7 years ago
@StephiiGalaxy

In addition to what @proxos666 suggested, if the issue still persists, could you attach a DxDiag to your post so we can have a general idea of what you're working with?
Anonymous
7 years ago
@EA_Kipling

Hey buddy :D Thanks for your support. I did all the suggestions by @proxos666but it didn't work... I thought maybe it could be my net connection but I really I don't know~ And I followed your link "attach a DxDiag" and I got this from laptop I hope... could work this time :D

Greetings
DxDiag.txt97 KB
EA_Kipling
EA QV Team
7 years ago
@StephiiGalaxy

Everything looks fine there, that's a nice laptop!

Could you use http://pingplotter.com/ to do a test to 159.153.92.28 (for US) or 159.153.72.252 (for EU) and post the results here?
proxos666
Hero+
7 years ago
@StephiiGalaxy

There is one crash listed for swtor caused by a C++ file, unable to determine if related to current issue

The only other thing I can see if that you have the windows power option set to balanced, with swtor you are best having this set to high performance when the game is running.

other then that there is soem crashes appearing for defender , you could run the below command in a command prompt just to check the system files

sfc /scannow
Anonymous
7 years ago
@EA_Kipling
Hi there again 😃 I'm following your instructions and... I did US and EU tests. I captured a screen image of both. I wait for your answer.
Greetings.
PS: I don't know if you can see it well...
proxos666
Hero+
7 years ago
@StephiiGalaxy

Was these done while you are trying to login with the game ? (important)

Few things if your currently wireless can you connect direct by cable to the modem and test again

Your router timings are slightly elevated for an average ping timing , although this may be due to a firewall , i also note your hop 2 and 3 are responding with the same device.

Best way to eliminate the internet connect is go to a friends place with that system and see if the same issue exists on their internet, obviously if it goes away we know the system is ok and the internet connection is the cause and is likely a firewall port block
Anonymous
7 years ago
@proxos666

Hi there again...sigh~ I don't know how to answer that... I'm tired of try, unfortunatelly I don't have enough time to go to my friends place because of my job and they live a bit far of me. Anyways reading your post I guess could be an internet problem.

When I'm in the game, I don't how to explain... Playing in Darth Malgus server I can play without problems only for some minutes but I can play more time. But whem I'm on Satele Shan server it's a battle, 'cause I'm playing there and...the connection is lost.

I will try something...different. I've been connected from Wifi connection so maybe that's the problem... I guess.

Thanks for your support. :D
proxos666
Hero+
7 years ago
@StephiiGalaxy

Definitely worth trying a ethernet connection, if wireless signal is poor the game could lose synch after the game starts

pingplotter will show this occurring , hence why I asked if the earlier plots where done with the game running and the issue occurs
Anonymous
7 years ago
@proxos666

Today I connected the ethernet cable from modem to my laptop (That was my answer to this problem) But didn't change nothing... I'm gonna tell you something: I played SWTOR before in my PC long time ago (6 years ago) and it was my first time playing it. And here comes the weird part: I've never never had this error or connection problems. I was just thinking around about download it again in my PC (Of course I will.)

But I don't know why my laptop...or whatever in my system can't keep it if have a good capacity? I've played two games in my laptop that has almost the same system of SWTOR and never happened this.

Anyway...I'll send test results from pingplotter with the game running at here. I hope you can see more things through forward this problem.

Greetings.